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Troubleshooting Procedures
Checking network connections
Printing problems may arise if the network hardware or software is not set up properly
or does not match network settings on the Fiery X3e. Problems may also arise when
printing from a specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate
a Fiery X3e malfunction. The customer’s network administrator can eliminate many
printing problems without requiring you to make a service call. The network
administrator deals with:
• Print device error conditions
• Network connection problems that result in the copier not appearing in the list of
printers on the customer’s computers
N
OTE
:
If the copier does not appear in the list of printers on the network, there may be
another device on the network with the same Ethernet hardware address.
• Conflicting network settings in Setup and on the customer’s computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer
description files
