EFI Fiery ES IC-418, Configuration And Setup, Page: 221 / 243

•
At the Fiery ES, disconnect and reconnect the network cable, and then try printing a Test Page or Configuration
page.
•
If printing fails, restart the Fiery ES.
Create a job error report
If you encounter any errors while processing or printing a job, you can create a job error report in Command
WorkStation for troubleshooting purposes.
The job error report can be sent to technical support.
1
Select a job in the
Printed
or
Held
list in Command WorkStation.
Only one job error report can be created at a time. If multiple jobs are selected in
Job Center
, the
Create Error
Report
button is not available.
2
On a Windows computer, press
Ctrl
and right-click the job. On a Mac OS computer, press
Command
(Mac OS)
and right-click the job.
3 Click
Create Error Report
.
4
Enter the information in the
Create Error Report
dialog.
Note:
See the "Troubleshooting" chapter in Configuration and Setup for information that we recommend you
provide.
Utilities
Command WorkStation
19