EDAC 222-02 AUTO ALARM DIALLER
- 38 -
FREQUENTLY ASKED QUESTIONS
“I’ve plugged the EDAC 222-02 in but nothing happens.”
Check that the power supply you are using is 12-15V direct current (DC). Also check that
the polarity of the supply is correct at the terminals of the EDAC 222-02. Check also for
shorts and fractures in the cable supplying the power to the EDAC 222-02. A good
indication is to connect a multimeter set to the DC volts range across the + and – terminals
on the EDAC 222-02 to check that the correct input voltage is present.
“The EDAC 222-02 will trigger but doesn’t make a call. What’s going wrong?”
The most likely cause is that the EDAC 222-02 is not seeing dial tone. Listen to the speaker
when the EDAC 222-02 is attempting to dial. If
you
cannot hear the dial tone then neither
can the EDAC 222-02. Check that you are using the line cord supplied with the product to
connect the product to the wall socket, and that it is correctly connected at both ends.
When using a
PABX
system, problems can be encountered when getting the EDAC 222-02
to dial an outside line. Usually this occurs when the
outside line
number
(e.g. 1 or 9) is
dialled and the EDAC 222-02 begins dialling the phone number
before
the PABX can
produce the outside line dial tone. This results in the first few numbers being missed by the
PABX. This problem can be overcome by putting more pauses between the outside line
number and the phone number to be dialled (see function
F11
to
F14
Programming Your
Telephone/Pager Numbers
).
“The EDAC 222-02 calls out O.K. but I don’t get the call.”
Check that the phone numbers programmed into the EDAC 222-02
are
the ones that you
want it to call (see function
F11
to
F14
Programming Your Telephone/Pager Numbers
).
Also check that the
call type
is correct i.e. you have set the EDAC 222-02 to call a
telephone
or
a pager.
“The EDAC 222-02 is set up to call my cell phone. If I’m out of range or my phone is
switched off will I get charged for all the calls the EDAC 222-02 makes but I don’t get?”
Yes you will. Care is advised when configuring the EDAC 222-02 to call a cell phone. It is
strongly advised to put a limit on the number of calls the EDAC 222-02 can make. Use
function
F56
Call Counters
, so that if your cell phone is out of range or switched off, the
EDAC 222-02 won’t make continuous calls, which you will get charged for.
“The EDAC 222-02 won’t let me record any voice messages, or enter any new programming
commands. Why not?”
The EDAC 222-02 has two jumpers on the circuit board, which can be positioned to stop
accidental changes being made to the unit’s configuration and voice messages. If the
memory or voice protection jumpers (J702 and J602) are in the
protect
position, any new
parameters you enter, such as phone numbers, will not be stored. This error can be easily
detected by watching the numbers being played back for verification. The character display
will either show an
for empty, or the previous numbers will be displayed rather than the
newly entered ones. See
Jumper Settings
in the
Specifications
section of the manual for
information on jumper settings.
“The EDAC 222-02 is constantly making calls, even when there is no alarm condition.
What’s going wrong?”
Check that the setting in function
F52
Physical Input Trigger Configuration
is set correctly
for the type of Input trigger you are using. Remember that
normally open
means the
EDAC 222-02 will trigger when the contact closes and that
normally closed
means that
the EDAC 222-02 will trigger when the contact is opened. Also check the condition of the
Input switches/sensors and ensure they are operating correctly.
