50
Problem
Solution
No Wi-Fi
connection, or
gateway
configuration
failed
Check for Wi-Fi light on the gateway. If wireless connectivity
is operational, the Wi-Fi light will be steady. Make sure you
configured the correct SSID and password. Repeat the
procedure as necessary to verify.
The gateway does not support so-called “captive Wi-Fi”
networks. These are typically “guest” type networks where
users have to agree to terms and conditions before being
connected.
Make sure your Wi-Fi supports 2.4 GHz signals (801 type B or
G, or N) because Wi-Fi that uses the 5 GHz spectrum is
not
supported
.
Try alternative methods.
Method one:
1.
Power off the gateway and wait for several minutes.
2.
Power on the gateway and hold the black button for 5s till
the red LED flash fast.
3.
Open the Wi-Fi network on your phone and connect to
the hotspot of GW1000-WIFIXXXX.
4.
Open the WS View app and click Configure New Device
- select GW1000 - click Next
5.
Follow the instructions on the app.
Method two:
1.
On a PC, go to our website
2.
go to “Support” and click “MANUAL & SOFTWARE”
3.
search for “GW1000”
4.
download and install the “GW1000 Wi-Fi Configuration
with PC Software”
5.
Connect PC to the gateway’s Wi-Fi hotspot and use the
software to configure the gateway.
6.
Now use the mobile app and wait for the gateway to
appear in the “Device List”
Method three:
Try configuration using a different mobile device.
If still unsuccessfully, please contact our Customer Service
Department
via
email:
or
Summary of Contents for GW1003
Page 33: ...33 Dashboard Graph display ...
Page 34: ...34 List display Weather Map ...
