EBS-230
Printer User's Manual
58
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20080512#1.0
whether the printer has been operated improperly or some other fault has occurred. It also enables
the service staff to prepare the visit to make this as efficient as possible.
When reporting a printer failure, be ready to give the following information:
1. The name and type of the printer.
2. The type of fault and after-effects.
3. The printer status at the time of failure:
•
the state of indication lamps displayed on the printer panel,
•
current settings of print parameters of the text printed – write down the parameters and the
printer configuration to a file following the procedure described in section
and transfer the file (a as hardcopy or an electronic mail) to the service
representative,
•
if additional, non-standard options are installed, specify the names of the options,
•
the version numbers of the printer hardware and control program – see the note below and
section
•
ink data and printer parameters available from the Ink Monitoring System (
IMS
) – see the
note below.
4. What service operations were being performed when the failure occurred.
5. The type print head (7 or 16 nozzles, the inner diameter of the nozzles).
The above information should be reported by telephone, fax or e-mail to your service
representative.
NOTE:
•
Data on the printer that are shown in some tab sheets of the control program are not available
until the read-parameter function has been executed successfully with the
or
button.
•
Requests for help should only be addressed an authorized service representative who works
closely with the local distributor most frequently. Only authorized service staff are able to offer
you professional and prompt assistance whenever you find the operation of the printer
unsatisfactory.
!
4.4.1.
Generating a Service Report
The
EBS-230
printer is a machine where many different parameters can be set and the process
of printing can be configured in many ways in order to ensure the customer’s requirements are
satisfied. Should any malfunction or irregularities occur in the printer operation, the user is advised to
contact an authorized service representative. The properly prepared set of data on the irregularity or
malfunction and conditions in which they occurred can be very helpful for the service staff in
facilitating fault location and removal. The data reported enable the service person to restore the print
parameters the user used soon before the failure. The data can be stored on the disk of the computer
in a file under any name.
In order to create a service-report file follow the below specified steps:
1. Attach the computer to the printer and start running the
EBS-230
control program.
2. View the printer parameters by clicking the
button in the control program window.
3. In the control program menu
Tools
choose the command
Create service report
.
4. Type in the name of a parameter file in the newly displayed window and select the directory
where the service-report file is to be saved. Click the
Save
icon.
Summary of Contents for EBS-230
Page 1: ...EBS 230 USER S MANUAL...
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