Eaton 9395XC, Installation And Operation Manual

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130 Eaton 9395XC UPS 1200kW/1200kVA, 1350kW/1350kVA or 1500kW/1500kVA 164001079—Rev 01
Table 28. IRC-MS Default Triggers (Continued)
Relay Trigger
K3
Summary alarm
K4
UPS on bypass
K5
UPS battery low
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PredictPulse Remote Monitoring and Management Service is a subscription monitoring and management
service that collects and analyzes data from connected power infrastructure devices, providing Eaton with the
insight needed to make recommendations and take action on your behalf. It is also powered by CA
Technologies, bringing together the best in hardware and software. PredictPulse Service is included at no
charge during the first year of 9395XC UPS operation (warranty period) along with the required connectivity
parts. Beyond that, it may be purchased with Eaton Support Agreements or as a standalone subscription after
the initial warranty expires. PredictPulse may also be subscribed to for free as part of a 90-day trial period.
PredictPulse availability and first year bundled offers may vary by market. For more information, visit www.
eaton.com/predictpulse.
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PredictPulse provides proactive monitoring, an online dashboard, mobile app with alarm status information and
a monthly report detailing the ongoing health of your Eaton 9395XC UPS. Features include:
• Proactive monitoring that automatically analyzes the status of the Eaton 9395XC UPS 96 times every day
(every 15 minutes). All health data gathered from the unit, current and historical, is analyzed at the
Customer Reliability Center (CRC). Algorithms and sophisticated analytics software is constantly scanning
your UPS's data for potential failures. Anomalies are escalated to a Software and Monitoring analyst or
Technical Support specialist. Critical events are remotely diagnosed to expedite repairs, including smart
dispatch of field technicians with probable cause and likely parts (avoiding return visits due to lack of
required parts). Through this service, the CRC can take pre-emptive, corrective action to ensure the
highest level of availability of your Eaton 9395XC UPS system.
• Easy self-installation in minutes from a wizard installer or directly from the PowerXpert Gateway UPS card.
PredictPulse uses standard Eaton connectivity hardware, requiring no special software (devices only need
to be connected to a network).
• Ability to give an unlimited number of coworkers access to the real-time data and reports found in
PredictPulse’s online dashboard and mobile app. This allows you to collaborate and Eaton to notify the
most appropriate person responsible for a specific site or device.
• Real-time access to key performance information, alarms and trended health data about your Eaton
9395XC UPS via the PredictPulse online dashboard. Depending on the model, the dashboard aggregates
all subscribed devices and provides detailed information about voltages, loads, energy savings, service
levels, external factors such as temperature and humidity, attached batteries, and system availability. All of
these factors contribute to the Relative Performance Index (RPI) score that allows you to compare your
unit's health relative to Eaton's optimum UPS operating levels.
• Real-time alarm events for all subscribed devices via the PredictPulse mobile app (Apple and Android). You
can track all alarms by device. As critical alarms occur, Eaton will acknowledge them so you know when
Eaton has diagnosed the alarm (and pending notification of resolution).
• A monthly summary report that delivers key performance information, alarms and trended health data
about your Eaton 9395XC UPS system, based on the prior month’s data.
Communication