16
ELECTRIC SCOOTER
TROUBLESHOOTING
Problem
Possible Cause
Solution
Scooter does not run.
Battery is not charged.
Wires or connectors are loose or unplugged.
Charger is not working
Fully charge the battery. Charge the battery for at least 12 hours
for the first time and at least 8 hours for a subsequent charging.
Dismantle the scooter and check the power connection and
controller connection for any loosening. Plug them again if
necessary.
Make sure the power, flowing to the wall outlet, is on.
Scooter run time is short.
Battery requires charging.
Battery does not accept full charge.
1.Fully charge the battery. Charge the battery for at least 12
hours for the first time and at least 8 hours for a subsequent
charging.
2.See if the charger plug is connected to a 240V power supply.
Make sure the power, flowing to the wall outlet, is on.
Battery may need to be replaced. Even with proper care, re-
chargeable batteries do not last forever. The average recharge-
able battery life is 1 to 2 years depending on scooter conditions
and use. Replace only with Hy-Pro replacement batteries.
Scooter runs sluggishly.
Scooter is overloaded.
Unsuitable riding conditions.
Make sure the scooter is not overloaded. This product is desi-
gned to sustain a maximum load of 75kg. An overload triggers
off automatic protection and makes the scooter refuse to start.
Do not ride uphill a steep slope or use the scooter to tow any
cargo. Do not overload the scooter, which may cause the
battery and the electronics to age prematurely and damage the
power system.
Only ride on solid, even, clean, and dry surfaces such as pave-
ment and flat ground.
Sometimes the scooter do-
esn’t run, but other times
it does.
Loose wires or connectors.
Motor or electrical switch damage.
Check all wire around the motors and all connectors to make
sure they are tight.
Contact store customer service for diagnosis and repair options.
Scooter suddenly stops
working.
Reset button has tripped.
The reset button (on the left side of the battery box) will automa-
tically trip and turn off the power if the motor is overloaded. An
overload (steep slope or a too heavy rider) may cause the mo-
tor to overheat and trip the breaker and cut off the circuit. If this
occurs (scooter suddenly stops running), wait a few seconds
and then push the reset button to reset the circuit.
Scooter makes grinding
noises when motor is
running.
Chain is dry.
Chain is not running on the track (chain is not
on the same plane
Apply a lubricant to the chain.
Please readjust the chain or ask a professional technician for
adjustment or maintenance.
WARRANTY
This limited warranty does not cover normal wear and tear of tyres, tubes or cables, as well as any damage, failure or loss caused by improper
assembly.
This limited warranty will be void if the product is ever:
•
Used in a manner other than for recreation or transportation;
•
In any way rented.
The manufacturer is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.
YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS SCOOTER/ELECTRIC
VEHICLE. TO DETERMINE IF COVERAGE IS PROVIDED, YOU SHOULD CONTACT YOUR INSURANCE COMPANY.
