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Troubleshooting
Before any troub
leshooting of the sauna, make sure to unplug the sauna’s power
cord from the wall outlet. If the sauna is hard wired straight to the breaker in the
Electric Panel, turn the breaker to the “OFF” position
.
1.
Cannot Locate the Owner’s Manual
Solution:
The Owner
’s Manual is included in the Accessory Box. The
accessory box is located in the roof panel. Please remove the thin
hardboard roof cover to gain access to the Accessory Box.
2. Assembly
Solution:
We do have an assembly video on youtube.com. The video
may not be of the particular model you purchased, but our saunas do
assemble in a similar fashion. Here is the web address to the video:
https://www.youtube.com/watch?v=2p-ib6Mwnoc
3. No Heat Coming From Some of the Heat Emitters
Solution:
Check to make sure all the heat emitter cords are properly
connected, including the cord to the heat emitter underneath the bench (if
applicable). Go to the roof, and also check that the heat emitter cords are
properly connected snug and tight to the cords on the roof and that those
cords are properly plugged into the power supply (snug and tight).
Solution:
If some of the heat emitters are working, then the ones which
are not working may have been damaged or are not properly connected.
Check that the heat emitter cords are properly connected snug and tight.
If the issue continues, then the particular heat emitter may be damaged.
Do not continue to operate. Contact the manufacturer for replacement
parts.
Solution:
If t
he heat emitters are not working and there is a “-L” for the
temperature reading, then the temperature sensor may not be plugged in
properly or it may be damaged or the power supply may be defective. Go
up to the rooftop of the sauna and locate the temperature sensor
connection wires near the air vent towards the rear of the sauna. After you
have located the wires labeled “TEMP SENSOR”, disconnect the
connection and reconnect the connection. If you have a second person
available, please have them continue to look at the control panel as you
disconnect and reconnect the temperature sensor connection to see if the
“-L” changes at any time. If the “-L” disappears and reappears, then there
may be an issue with the connection. Please contact Customer Service
for assistance.
4. Control Panel Malfunctioning
Solution:
If the control panel is showing no signs of power, then there
could be a connection issue of the “CTRL” harness up on the roof. Go up
to the roof and locate the “CTRL” wire harness you connected when the