Troubleshooting
Before any troubleshooting of the sauna, make sure to unplug the sauna’s power
cord from the wall outlet. If the sauna is hard wired straight to the breaker in the
Electric Panel, turn the
breaker to the “OFF” position
.
1.
Cannot Locate the Owner’s Manual
Solution:
The Own
er’s Manual is included in the Accessory Box. The
accessory box is located in the roof panel. Please remove the thin hardboard
roof cover to gain access to the Accessory Box.
2. Assembly
Solution:
We do have an assembly video on youtube.com. The video may
not be of the particular model you purchased, but our saunas do assemble in
a similar fashion. Here is the web address for the video:
https://www.youtube.com/watch?v=2p-ib6Mwnoc
3. No Heat Coming From Some of the Heat Emitters
Solution:
Check to make sure all the heat emitter cords are properly
connected, including the cord to the heat emitter underneath the bench (if
applicable). Go to the roof, and also check that the heat emitter cords are
properly connected snug and tight to the cords on the roof and that those
cords are properly plugged into the power supply (snug and tight).
Solution:
If some of the heat emitters are working, then the ones which are
not working may have been damaged or are not properly connected. Check
that the heat emitter cords are properly connected snug and tight. If the
issue continues, then the particular heat emitter may be damaged. Do not
continue to operate. Contact the manufacturer for replacement parts.
Solution:
If the heat emitters are not working but the control panel displays
the time and temperature, then the temperature sensor may not be plugged
in properly or it may be damaged or the power supply is defective. If you
received an extra temperature sensor with your sauna (with the Owner’s
Manual in the Accessory Box), proceed to the below. If you did not receive
an extra temperature sensor, then please contact our Customer Service.
Again and if you did receive the extra temperature sensor, then turn the
control panel off and then go to the roof of the sauna and locate the red and
black wires near the air vent towards the rear of the sauna. After you have
located the red and black wires labeled “TEMP SENSOR”, disconnect them.
Connect the spare temperature sensor. For testing purposes, insert the
“TEMP SENSOR” (you just connected) down the vent on the roof so that it is
now inside the sauna. Then go to the control panel and press the power
button.
If the heat emitters now have heat, then the “TEMP SENSOR” was
the cause of the problem. You may have to wait about five minutes to
confirm if the heat emitters are generating heat. Remove the original
temperature sensor from its hole and replace it with the spare one. If all of
the heat emitters are still not working, then the power supply may be
defective. Please contact Customer Service.
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