18
Troubleshooting
Review the following possible solutions if you encounter a problem while using your label maker.
If you need further assistance, visit the DYMO Web site at
www.dymo.com
.
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Problem/Error Message
Solution
No display
Ensure the label maker is turned on.
Attach the charging adapter to the label maker to recharge the battery pack.
See
Charging the Battery Pack
.
Poor Print Quality
Attach the charging adapter to the label maker to recharge the battery pack.
See
Charging the Battery Pack
.
Clean the print head. See
Cleaning Your Label Maker
.
Ensure the label cassette is installed properly.
Replace the label cassette.
No label cassette inserted
Insert a label cassette.
Text exceeds printable area
Delete some or all of the buffer text.
Decrease the font size.
Select the
Auto-fit text
check box on the
Font
tab of the Label Edit screen.
Delete lines to fit on the label width.
Insert a wider label cassette.
Battery level is low
Attach the charging adapter to the label maker to recharge the battery pack.
See
Charging the Battery Pack
.
Ensure the battery pack is inserted correctly. See
Inserting the Battery Pack
.
Replace the battery pack.
Label jam
Remove jammed label; replace label cassette.
Clean cutter blade.
Cutter jam
Remove jammed label; replace label cassette.
Clean cutter blade.
Unable to print
Insert the battery pack and try again. See
Inserting the Battery Pack
.
How do I remove the backing from the label?
DYMO labels have an easy-to-peel split back.
1
Locate the split on the label backing.
2
Gently pinch the label lengthwise, folding toward the
printed side of the label. The label backing will
separate.
3
Carefully peel away the backing from the label.
Split label
Summary of Contents for LabelManager 500 Touch Screen Label Maker
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