Customer Service 1-888-707-1880
35
Dyaco Canada Inc. 2016
Email: [email protected]
SERVICE
CHECKLIST - DIAGNOSIS GUIDE
Before contacting your dealer for aid, please review the following information. It may save you both
time and expense. This list includes common problems that may not be covered under the
treadmill’s warranty.
PROBLEM
SOLUTION/CAUSE
Display does not light
1. Tether cord not in position.
2. Circuit breaker on front grill tripped. Push circuit
breaker in until it locks.
3. Plug is disconnected. Make sure plug is firmly
pushed into 110 V AC wall outlet.
4. Breaker panel circuit breaker may be tripped.
5. Treadmill defect. Contact your dealer.
Tread-belt does not stay centered
Treadmill belt hesitates when
walked/run on
The user may be walking while favoring or putting more
weight on either the left or right foot. If this walking
pattern is natural, track the belt slightly
Off-center to the side opposite from the belt movement.
See General Maintenance section on Tread-belt
Tension Adjust as necessary.
Motor is not responsive after
pressing start
1. If the belt moves, but stops after a short time and the
display shows “E1”, run calibration.
2. If you press
Start
and the belt never moves, then the
display shows “E1”, contact service.
Treadmill will only achieve
approximately 7 MPH (12 KPH) but
shows higher speed on display
This indicates motor should be receiving power to
operate. Low AC voltage to treadmill. Do not use an
extension cord. If an extension cord is required it should
be as short as possible and heavy duty 14 gauge
minimum. Low household voltage. Contact an
electrician or your dealer. A minimum of 110 V AC
current is required.
Tread-belt stops quickly/suddenly
when tether cord is pulled
High belt/deck friction. See
General Maintenance
section on cleaning the deck. If cleaning doesn’t prevent
this from reoccurring, check to see if there is significant
wear of the deck. If so, the deck may need to be
replaced.
Treadmill trips on board 15 amp
circuit
High belt/deck friction. See
General Maintenance.
If
cleaning doesn’t prevent this from reoccurring, check
the amp draw of the motor.
Computer shuts off when console
is touched (on a cold day) while
walking/running
Treadmill may not be grounded. Static electricity is
“crashing” the computer. Refer to Grounding
Instructions.
House circuit breaker trips, but not
the treadmill circuit breaker
Need to replace the house breaker with a “High In-rush
current” type breaker (see page 6 for details)
