Owner’s Manual – Proflo Electric Storage Water Heaters
13
H0421 0421 Rev. K
Warranty
instructions and all relevant statutory
requirements.
In addition to this Warranty, certain
legislation (including the ACL) may give
you rights which cannot be excluded,
restricted or modified. This Warranty
must be read subject to such legislation
and nothing in this Warranty has
the effect of excluding, restricting or
modifying those rights.
If Dux fails to meet a guarantee under
the ACL, your remedy for such failure
may be limited to any one or more of the
following:
• replacement of the Unit;
• repair of the Unit;
• refunding the cost of the Unit;
• payment of reasonable costs of
having the Unit repaired;
• payment in respect of the reduced
value of the Unit.
Warranty claims can be placed by
completing the following steps:
Contact Dux on 1300 365 115 and
select After Sales & Service option
followed by Hot Water.
• Provide the serial number and
model number of the HWS located
on the white compliance sticker
(top/side of the tank or side of a
Continuous Flow unit).
• Provide full name, address and
contact number.
• Provide proof of installation of the
unit, for warranty to commence
from the Date of Installation of
the unit. If proof of installation or
purchase cannot be provided, then
Date of Manufacture of the unit
will be used to determine warranty
commencement date.
Contact Details:
Dux Manufacturing Limited
Lackey Road
Moss Vale, NSW, 2577
Australia
1300 365 115 (Australia)
0800 729 389 (New Zealand)
Email: [email protected]
Our goods come with guarantees
that cannot be excluded under
the Australian Consumer Law.
You are entitled to a replacement
or refund for a major failure and
for compensation for any other
reasonably foreseeable loss or
damage. You are also entitled to
have the goods repaired or replaced
if the goods fail to be of acceptable
quality and the failure does not
amount to a major failure.
