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2. The Steam Wand has been left
open/ Steam Valve has not been fully
closed.
2. Close the Steam Valve using the Steam Flow
Control Knob and wait until Temperature Indicator
Light illuminates.
3. You like your coffee extra strong.
3.1 Use the 2-Cup Filter to make your coffee.
3.2 Use a stronger blend/ darker roasted beans.
4. The top of the tamped coffee is not
level.
4. Make sure the top of the ground coffee is level.
Use a tamp with a level guide such as the Dualit
Tamper.
3. Water Tank is empty or Water
Tank Pipes are not in the Water
Tank.
3.1 Ensure Water Tank is installed correctly and that
Water Tank Pipes are positioned in the Water Tank
(see page 11).
3.2 Fill Water Tank to MAX.
4. Steam Wand is blocked with milk
residue.
4/5.1 Clean Steam Wand and Nozzle (see page 21)
4/5.2 Descale machine (see page 24-28). If you are
unable to unblock your Steam Wand then contact
Dualit Customer Services* for advice.
5. The machine needs to be descaled.
6. Temperature Indicator Light is not
illuminated.
6. Ensure the Function Selector Knob is set to Steam
Function and wait until the Temperature Indicator
Light is illuminated.
7. You have cleaned the Steam
Wand with a pin and descaled but
performance has not improved.
7. Contact Dualit Customer Services* for advice.
STEAM SPEED IS TOO HIGH:
1. The Steam Valve is completely
open.
1. Turn the Steam Flow Control Knob clockwise to
reduce flow.
MY MACHINE HAS STOPPED DURING USE OR COFFEE/HOT WATER IS NOT BEING
DISPENSED FROM GROUPHEAD:
1.The machine may have run out of
water.
1. Refill water Tank to MAX. Ensure the Water Tank
is correctly situated with the Water Tank Pipes in
place (see page 11).
2. There may be an airlock in the
pipework.
2. Follow priming instructions on page 13.
3. The Showerhead, Cup Filter and or
internal pipes may be blocked.
3. Use a pin to clear the holes then follow the
Monthly Clean instructions on page 22.
4. You have tamped too hard; water
cannot penetrate the puck.
4. Uses less force when you tamp the coffee. If using
a calibrated tamp reduce the force.
5. You have used too much ground
coffee.
5. Put less coffee into the Cup Filter before tamping.
6. The ground coffee may be too
fine and is stopping the water from
dispensing.
6. Increase the coffee grind size until the coffee flows
at a suitable rate (35ml in 18-30 sec) and the coffee
is to your taste.
MY COFFEE IS WEAK:
1.You have waited too long to stop
the machine dispensing coffee.
1.Turn the Function Selector Knob to the ‘OFF’
position slightly earlier.
2. You have not put enough coffee
into the Cup Filter or coffee grind is
too coarse.
2.1 Add more coffee to the Cup Filter.
2.2 Reduce the grind size or use pre-ground coffee
for espresso machines. Avoid pre-ground coffee that
states that it is suitable for cafetieres.
MY COFFEE IS TOO STRONG:
1. The volume being dispensed into my
cup is too low.
1.1 Leave Function Selector Knob on Coffee/
Hot Water Function for longer. A single espresso
should take 18-30 seconds to extract.
1.2 Descale your machine. Follow instructions on
page 24-28.
2. You like your coffee weaker.
2.1 Add extra water or milk to your coffee.
2.2 Use a lighter blend or lighter roasted coffee
beans.
3. Coffee has been tamped too hard.
3. Use less pressure when tamping or use a
calibrated tamper such as the Dualit Tamper.
4. Level of tamped coffee is too high, or
coffee grind is too fine.
4.1 Use less ground coffee.
4.2 Use a coarser coffee grind. A single espresso
should take 18-30 seconds to extract.
MY COFFEE HAS NO CREMA:
1. Essential oils are deposited in Filter
Holder when coffee is dispensed.
1. Descale and clean your machine and Filter
Holder. Use a pin to clear the Cup Filter holes
and clean the Showerhead.
2. Incorrect amount of coffee and or
unsuitable grind size is used. Coffee has
not been tamped correctly.
2.1 Adjust amount of ground coffee used.
2.2 Adjust grind size.
2.3 Try a different coffee bean roast to match
preferences.
See Barista Tips at dualit.com.
3. Your beans are not fresh.
3. Store coffee beans in an airtight container for
up to 18 months after roasting. Once opened,
coffee beans must be used within a week.
4. Different coffee beans produce
different amounts of crema.
4. Try different flavours or roasts of whole coffee
beans until you are satisfied with the results.
MY ESPRESSO MACHINE IS VIBRATING DURING USE:
1. Your machine has a powerful pump
which can cause vibrations.
1.1 Unplug the device and remove the Water
Tank.
1.2 Ensure the machine is placed on a flat, even
surface.
MY COFFEE IS NOT HOT ENOUGH:
1. Filter Holder and Cups have not been
warmed.
1. Dispense hot water through Filter Holder and
into the Cup before making coffee.
2. You have not waited for the
Temperature Indicator Light to be
illuminated.
2. Ensure the Temperature Indicator Light is
illuminated before making coffee.
