Appendix B. Troubleshooting
The phone number was entered and the LCD screen displayed "Wrong
Account".
When the screen displays "Wrong Account", it’s either that an invalid ITSP Account has
been entered, or there is no balance remaining in the ITSP Account. To apply, renew, or
to re-activate an ITSP Account, please contact the local distributor or visit the web site
www.dsgtechnology.com for more detailed information.
The phone number was entered and the LCD screen displayed "Server
Busy".
When the screen displays " Server Busy", that means all the lines are busy and
temporarily unavailable. Try to call again later.
No clue on finding the IPStar's six-digit ID.
The six-digit ID can be identified at the bottom of the IPStar. In the configuration mode
SYSTEM SETUP - DEVICE ID, the six-digit ID can also be found. Please refer to
Chapter 3 IPStar Configuration Mode for details.
Problems Making a Direct-Link Call
The IPStar's six-digit ID was entered and the LCD screen displayed "Ready
for Dial".
A leading
* key is probably left out before entering the six-digit ID. For example, when
making a Direct-Link call to a receiving IPStar ID 001234, enter
*001234
during the "Ready for Dial" mode in order to make the call.
The IPStar's six-digit ID of the receiving party was entered and the LCD
screen displayed "Party Off Line".
Before making a Direct-Link call, confirm that the six-digit ID of receiving IPStar is
entered correctly. At the same time, the receiving IPStar must be connected to the
Internet. If the receiving IPStar has not connected to the Internet at the moment, try it
again later. If the receiving IPStar is still offline, the caller should notify the receiving
party to pick up the handset and press the button on the IPStar to connect to the
Internet.
