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EN
16
Troubleshooting
If the device does not work properly,
fi
rst check whether you are able to rectify the prob-
lem yourself. If the problem cannot be solved with the steps below, contact the customer
service department.
Do not attempt to repair an electrical device yourself!
Problem
Possible cause
Fix
The device does not
work.
The mixing container (
4
) or
the lid (
2
) are not inserted
correctly.
Correct the
fi
t until the mixing
container and lid engage.
The mains plug is not in-
serted correctly in the plug
socket.
Push the mains plug into the plug
socket as far as it will go.
The plug socket is defec-
tive.
Try another plug socket.
There is no mains voltage. Check the fuse of the electrical
distributor (fuse box).
The device suddenly
stops working.
The overheating protec-
tion has been triggered
because the device was
switched on for too long
without any interruption,
the mixing container (
4
) is
too full or the food is too
hard.
Pull out the mains plug and allow
the device to cool down for a few
minutes. If the device has been
over
fi
lled, also reduce the
fi
ll
level. Food which is too hard is
unsuitable for the device.
During use, an
unpleasant smell /
slight smoke can be
detected.
The device is being used
for the
fi
rst time.
A smell often develops when
new devices are
fi
rst used. The
smell should disappear once the
device has been used several
times.
Disposal
Dispose of the packaging material in an environmentally friendly manner so that
it can be recycled.
The device is governed by the European Directive 2012/19/EU on waste electri-
cal and electronic equipment (WEEE). Do not dispose of the device as normal
domestic waste, but rather in an environmentally friendly manner via an o
ffi
cially
approved waste disposal company.
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