Drucker Diagnostics – Customer Service: +1-814-692-7661 – [email protected] | Page 13
T
ROUBLESHOOTING
NOTE: The latch must be turned completely clockwise to its stop position for the centrifuge to operate.
The centrifuge does not run
o
Verify that the centrifuge is powered. One of the LED lights
should be on.
o
Make sure the lid latch is turned completely clockwise to its stop
position.
o
If the centrifuge still does not run, contact Customer Service.
The rotor does not spin freely
o
Make sure nothing has fallen into the rotor chamber,
following the procedure above.
o
If nothing obstructs the rotor, the rotor may be damaged.
Contact Customer Service for further assistance.
The centrifuge makes a rattling noise
when running
o
Stop the centrifuge. Open the lid.
o
Wearing PPE, remove tubes and look for fallen objects or
debris. Carefully reach inside the rotor chamber with a tool
to remove them.
o
Inspect the rotor for damage.
o
If the tubes have any damage, even slight, safely dispose of
them and replace them.
o
If the rotor appears damaged, contact Customer Service for
further assistance.
Excessive noise or vibration when the
centrifuge is running
o
Verify that all four centrifuge feet are properly seated on a flat
surface.
o
Ensure that the load is balanced according to instructions in the
“Balancing Loads” section of this manual.
o
Make sure that nothing has fallen into the rotor chamber.
The centrifuge stops and beeps
continuously
The load is not balanced. Press the UNLOCK button, open the lid,
and balance the load as recommended elsewhere in this manual.
The centrifuge is stuck on one of the
settings
Cycle selection is locked. Press the UNLOCK button for 5 seconds.
The centrifuge does not unlock after a
run is completed
o
Wait until the rotor has come to a complete stop. If the lid knob
still cannot be rotated, press the UNLOCK button and try again.
o
If no LED light is on, the unit is
not powered and the lid will not
unlock by conventional means.
Remove the latch label and use a
pen to manually disengage the
locking mechanism. Pull the
mechanism towards the control
panel and then unlatch and open
the lid.
o
If the unit is damaged, contact Customer Service for assistance.
