© DreamLine
®
All Rights Reserved
© DreamLine
®
All Rights Reserved
Troubleshooting
Prior to contacting DreamLine® Customer Service, please
have the following information readily available:
- Purchase Order Information
- Name, PO Number, Dealer/Vendor Name, etc.
- SKU/Model Number (see Pages 26-27)
- Factory Part Information (see Pages 26-27)
TIP
Problem/Symptom
Suggested Solution
Missing Parts
•Check all shipping/packaging material for missing parts/components.
•If not found, contact DreamLine Customer Support [1-866-731-2244] to order
factory part replacement.
Door Glass (#01)
does not create a tight seal with
the L-strike vinyl while in the closed position
Water Leakage:
Hinge Assembly (#05)
Water Leakage:
Hinge Assembly (#05)
Water Leakage:
Bottom Sweep Vinyl Seal (#07)
Handle (#02)
rattles during operation
•Remove the vinyl seals (including the sweep vinyl) from the
Door Glass
(#01)
and place two 5/8” shims under the door glass. Remove the
backplates from the
Hinge Assemblies (#05)
. Remove the glass and set
on a protective surface. Remove and clean the clear Hinge Assembly
gaskets and the area around the hinge cutouts. Using an assistant,
re-install glass using the 5/8” shims. Reinstall backplates and
fully
tighten
the hinge bolts by hand. It is normal to hear the gaskets
compress onto the glass. (Page 14). Reinstall the vinyl seals.
•Confirm the hinge screws were installed into wood reinforcement in the
wall during installation and are tight to the walls; if not, removal and
reinstallation may be necessary. (Page 3)
•Use a level to confirm the
Door Glass (#01)
is plumb; Confirm the
L-Strike Vinyl (#08)
is installed in the correct location so the door glass
creates a tight seal with the vinyl when in the closed position. Be sure the
Bottom Sweep Vinyl Seal (#07)
is correctly notched to fit around the
L-Strike Vinyl (#08)
[Page 35]
•The
Door Glass (#01)
may need adjustment to reset the
Hinge
Assemblies (#05)
for overclose to achieve a seal, refer to the Hinge
Assembly Adjustment Procedure [Page 21]
•Confirm the vinyls are notched as instructed and tightly secured to the
Door Glass (#01)
. [Pages 19; 20]
•Direct the water flow away from the area
•Confirm the vinyl is tightly secured to the bottom of the
Door Glass
(#01)
. Also, confirm the distance between the bottom of the Door Glass
and threshold is 5/8" (16mm). Confirm the
Bottom Sweep Vinyl Seal
(#07)
is correctly notched around the
L-Strike Vinyl (#08)
•Direct the water flow away from the area
•Confirm the vinyl gaskets are present and the handles are tightly secured
to the glass. If applicable, hand tighten the set screws with an allen key.
[Page 17]
Door Glass (#01)
feels
loose in the hinges; the
hinges are pulling out of the wall; Door glass is
not level across the top; sweep vinyl drags; no
clearance between the door glass and the strike
vinyl
25
UNIDOOR (STYLE A) Single Shower Door Manual Ver 3 Rev 2 122021
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