Returns must have prior written factory authorization or they will not be accepted. Items that are returned to
Dorner without authorization will not be credited nor returned to the original sender. When calling for
authorization, please have the following information ready for the Dorner factory representative or your local
distributor:
1. Name and address of customer.
2. Dorner part number(s) of Item(s) being returned.
3. Reason for return.
4. Customer’s original order number used when ordering the item(s).
5. Dorner or distributor invoice number.
A representative will discuss action to be taken on the returned items and provide a Returned Goods
Authorization number for reference.
There will be a return charge on all new undamaged items returned for credit where Dorner was not at fault.
Dorner is not responsible for return freight on such items.
Conveyors and conveyor accessories
Standard catalog conveyors 30%
MPB Series, cleated and specialty belt conveyors 50%
7400 & 7600 Series conveyors non–returnable items
Engineered special products case by case
Drives and accessories 30%
Sanitary stand supports non–returnable items
Parts
Standard stock parts 30%
MPB, cleated and specialty belts non–returnable items
Returns will not be accepted after 60 days from original invoice date.
The return charge covers inspection, cleaning, disassembly, disposal and reissuing of components to inventory.
If a replacement is needed prior to evaluation of returned item, a purchase order must be issued. Credit (if any) is
issued only after return and evaluation is complete.
Dorner has representatives throughout the world. Contact Dorner for the name of your local representative. Our
Technical Sales, Catalog Sales and Service Teams will gladly help with your questions on Dorner products.
For a copy of Dorner’s Warranty, contact factory, distributor, service center or visit our website at
www.dorner.com.
851-558 Rev. B
Printed in U.S.A.
975 Cottonwood Ave., PO Box 20
Hartland, WI 53029-0020 USA
Dorner Mfg. Corp. reserves the right to change or
discontinue products without notice. All products and
services are covered in accordance with our standard
warranty. All rights reserved.
Dorner Mfg. Corp. 2000
USA
TEL 1-800-397-8664 (USA)
FAX 1-800-369-2440 (USA)
Internet: www.dorner.com
Outside the USA:
TEL 1-262-367-7600
FAX 1-262-367-5827
DORNER MFG. CORP.
For replacement parts, contact an authorized
Dorner Service Center or the factory.
Return Policy
