11.Maintenance service terms
1.Range of warranty
2.Warranty terms
3.Shipping
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For the damage and loss which was caused by the user's specifically application,
factory won't bear any risk and responsibility. The factory compensation made by
breach of faith, negligence or tortious won't exceed the amount of the products. The
factory won't bear any responsibility for the special, unexpected and continue
damage caused by any other reasons.
Our company has the final right of explanation for the above terms.
If the products are within the warranty time, the buyer should fill in the warranty card
and send back together with the products.
If the product needs repaired , you can return it to the manufacturer through the supplier
or directly. If you choose the later , please contact us in order to speed up the process.
And our company only undertake the one-way freight from manufacturer to customer
after maintenance.
The product will be maintained free for one year.
The product will be obtained the free maintenance service if the same malfunction
appears again within three months.
Malfunction of products caused by force majeure (such as war, earthquake, lightning
strike and so on ), abuse, non-standard operation, change of construction, non-normal
wear or accident are non-free of warranty.
Please prevent from the damage which is caused by heavy pressure , the fierce vibration
and soaks in the process of transportation and storage, which does not belong to the
free maintenance scope.
Please adopt the way of fission package or original package to transport because the
product damage dose not belong to the free maintenance scope if you use the whole
packing way , not the original packing way.
The maintenance services will not be free when the pan/tilt module is disassembled
or serviced by the user voluntarily.
Our company implements the lifetime payable service if the product in malfunction has
surpassed the warranty period.
To the products with defect :if it's in the period of warranty, please fill in the form of
warranty information correctly, describe the trouble in details , and provide the
trouble in details , and provide original sales invoice or its copy.
Maintenance
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