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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on.
- Be sure the strap is on the dog tight enough so that both
contact points are touching the dog’s skin.
- The contact points may be too short for your dog’s
thick or long coat. To place an order for longer contact
points, please contact Dogtra or a Dogtra dealer. If you are
already using longer contact points, you may need to trim
the hair on the dog’s neck, so that both contact points are
touching the dog’s skin.
- The intensity level may be too low for your dog. Increase
the stimulation until the dog responds, usually by a neck
movement, head shaking, or looking over the shoulders.
The response may be very subtle.
2. The LED indicator light comes on, but I do not feel
any stimulation.
- Your tolerance may be higher than your dog’s. You may
need to try the unit on your fingertips where sensitivity is
higher and/or increase the stimulation level. Be sure both
contact points are touching both of your fingertips.
- The battery may be low, check the LED indicator light on
the transmitter and receiver/collar for battery life.
- If you have a full charge, and you have done all of the
above, your unit may need to be serviced. Please email us
at [email protected], or call customer service at
+33 (0)1 30 62 65 65.
3. The transmitter has no range, or the stimulation is
weaker when my dog is farther away.
- Check to see if your fingers are touching the antenna,
as the range may decrease substantially.
-
The range indicated on the unit’s box is for flat terrain
(line of sight). Heavy brush, trees, hills, buildings, and/
or moisture will affect the range of your unit. For the best
range, hold the transmitter vertically above your head,
and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal buildings, and radio towers.
For the best results, operate away from these structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside the
charging port should stand straight up and firm in the
center. If the pin is wobbly, broken or missing, you will
need to send the unit in to the repairs department.
- The charging port must be clean prior to charging, clean
out any dirt with a cotton swab and some rubbing alcohol.
If your dog was in salt-water, be sure to rinse the receiver
and charging port with clean water.
- For Dogtra units over two years old from the purchase
date, the batteries may need to be replaced. You can replace
them yourself by contacting Dogtra for a replacement
battery. Damages incurred to the unit due to improper
battery installations are not covered under the warranty.
Dogtra strongly recommends sending the unit in for
inspection.
5. My dog has skin irritation.
- This may be due to an improper fit. If your dog exhibits
signs of skin irritation, consult with a veterinarian.
Once the dog’s skin returns to a normal condition, continue
to use the collar and check your dog’s neck each time you
use the unit.
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