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TROUBLESHOOTING GUIDE
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs, or
your skin very thick, so you may need to try the
unit on your fingertips where sensitivity is higher.
Be sure both contact points are touching your
fingertips.
- The battery may be low, check the LED light for
battery life.
- If you have a full charge, and you have done all of
the above, your unit may need to be serviced.
Please contact Customer Service at info@dogtra-
europe.com or call +33 (0)1 30 62 65 65.
3. The transmitter has no range, or stimulation is
less when the dog is farther away.
- The antenna(s) may be damaged.
- To order parts please contact Customer Service at
+33 (0)1 30 62 65 65.
- The range indicated on the unit’s box is for flat
terrain. Heavy brush, trees, hills or moisture will
affect the range of your unit. For best range, hold
the transmitter vertically above your head. Try also
moving to higher ground.
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TROUBLESHOOTING GUIDE
- Any electrical conductors will affect the range,
such as cars, chain-link dog runs, metal
buildings, radio towers. For best results, operate
away from these structures.
4. My collars are not holding a charge.
- The charging port must be clean prior to
charging, clean the dirt out with a cotton swab
and some rubbing alcohol. If the dog is in salt-
water, be sure to rinse the receiver and charging
port with clean water.
- Your batteries may need to be replaced. You can
replace them yourself by ordering the parts from
Dogtra. This is the only time you should open the
unit, any other unauthorized servicing of the unit
voids your limited lifetime warranty.
