BASIC MAINTENANCE
70
BASIC MAINTENANCE
Be sure that the rubber charging plugs are always
secured when the collar is in use. If your plugs break
or are ripped, please contact Customer Service at
+33 (0)1 30 62 65 65 to obtain replacements.
After each session, carefully inspect your unit for
any missing parts, or casing damage. Broken casings
on either the receiver or transmitter may affect the
waterproof guarantee of the unit. The transmitter
antenna should be secured and tight for optimum
performance. Rinse the unit after each session and
clean off any dirt or debris.
Storage Maintenance
Your unit should be fully charged for 2 hours before
extended storage. During storage, the unit should be
charged every 3 months for 2 hours, and once before
the first use.
When traveling, try to store your units in room or
slightly warmer temperatures, do not transport the
unit exposed in extreme climates.
Troubleshooting:
If you suspect your unit is malfunctioning please
refer to the “Troubleshooting Guide” before you
send your unit in for service.
If you have any questions or concerns, you may
direct your inquiries to [email protected] or
call +33 (0)1 30 62 65 65.
71
TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place the
two red dots together to activate the receiver.
Push the blue button on the transmitter until it
illuminates to activate the transmitter.
- Be sure the collar strap is tight enough so both
contact points are touching the dog’s skin.
- The contact points may be too short for the
dog. To place an order for longer contacts
appropriate for your dog, please call +33 (0)1
30 62 65 65.
- If you are already using the longest contact
point available, you might need to trim down
the hair on the dog’s neck so both contact
points are touching the dog’s skin.
- The intensity level may be too low for your
dog. Keep increasing the stimulation until the
dog responds usually by neck movement, head
shaking, looking over his shoulder, etc.
(Response may be very subtle so pay attention.)
TROUBLESHOOTING GUIDE
