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WARRANTY AND REPAIR INFORMATION
warranty.
Dogtra reserves the right to retain and discard any parts or accessories that
have been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting Guide” in
the Owner’s Manual and call customer service at 1-888-811-9111, for
technical support, before sending it to Dogtra for Service.
The cost of shipping products under warranty back to Dogtra is the
customer’s responsibility. Dogtra is not responsible for units damaged or lost
in transition to Dogtra. Dogtra is not responsible for loss of training time or
inconvenience while the unit is in for repair work. Dogtra does not provide
loaner units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required before
warranty work is initiated.
Please include a brief explanation outlining the problem and include your
name, address, city/state/zip code, daytime phone number, evening phone
number, and email address. Or you can visit our website at www.dogtra.com
for a service request form. If the repair costs are not covered under warranty,
we will call you for payment information and authorization. For any
questions concerning your Dogtra products, call us toll free at 1-888-811-
9111, M-F 8:30AM - 4:00PM, Pacific Standard Time, or email us at
[email protected] for specific repair inquiries.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue
Torrance, CA 90501
U.S.A.
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WARRANTY AND REPAIR INFORMATION
all products for repair with a proof of purchase. We strongly recommend
keeping the original receipt. If your product is not registered and a proof of
purchase is not available at the time of service, Dogtra will estimate the age of
the unit by the serial number. Serial number estimates can differ from the
actual purchase date. A serial number estimate is the only method of
determining an approximate date of purchase without product registration or a
proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought
secondhand or as a resold product.
Dogtra DOES NOT replace defective units or provide refunds for products
purchased from us after 30 days from the date of purchase.
Dogtra DOES NOT cover the cost of shipping outside of the Continental
United States.
Issues of replacement and refunds on units purchased less than 30 days from
an authorized dealer must be addressed to the dealer directly. If the products
purchased from an authorized dealer are after 30 days from the date of
purchase, please send the units to Dogtra for service and repair.
Dogtra DOES NOT cover the cost of repairs and replacements due to misuse
by the owner or dog, improper maintenance, and/or lost units. Any water
damage on the Water Resistant Transmitters of the 175NCP, 180NCP,
200NCP Series, 1400NCP Series, 1500NCP Series, and iQ Pet Series, and the
Water Resistant Receivers of the RRS, RRD, and RR Deluxe, will not be
covered. All replacement costs for either the transmitter or receiver will be the
owner’s responsibility.
The warranty is void if the unit has been altered or an unauthorized person has
damaged the unit while attempting repair work.
Battery replacement by the customer during the first year of the 2-year Limited
Lifetime Warranty is not recommended. If the customer chooses to replace the
batteries, any damage to the unit during the change-out by the owner will void
the warranty.
The removal of serial numbers from any Dogtra products will void the
The diagrams and representations in the manual may differ slightly from the
actual product depending on the model type.
