Appendix/Index
177
After-sales service
For problems with the terminal
Before requesting repairs, read
"Troubleshooting" in this instruction
manual. If the problem still persists, contact
"Repairs" (in Japanese only) at the last page
of this manual.
For repairs after inquiry
Bring the terminal to a repair counter
specified by DOCOMO. Repairs are accepted
during business hours of a repair counter.
Also, you must bring the warranty. Note
that it may take some days to repair the
terminal depending on the malfunction
state.
During the warranty period
■
The terminal is repaired at no charge under
•
the conditions of the warranty.
Make sure to bring the warranty for repair.
•
You will be charged even during the warranty
period if the warranty is not presented or the
trouble or damage is caused by your
inappropriate handling (such as damage to
display or connector, etc.).
You will be charged even during the warranty
•
period if malfunction is caused by the use of
devices and consumables other than those
specified by DOCOMO.
Repair may not be possible in the
■
following cases:
When a repair counter judges the cause of
•
malfunction is exposure to water (Example:
when wet-indication sticker reacts)
When, as the result of inspection, corrosion is
•
found due to exposure to water, condensation
or sweat, or any of the internal boards are
damaged or deformed (damage to the
external connector terminal (earphone/
microphone terminal) or display or cracked
body could be the case as well)
* Since these conditions are outside the scope
of the warranty, any repairs, if at all possible,
will be charged.
After expiration of the warranty
■
All repairs that are requested are charged.
Replacement parts
■
Replacement parts (parts required to maintain
functions) will in principle be kept in stock for 6
years after termination of production. However,
depending on the malfunctioning part, repair
may not be possible due to a lack of
replacement parts. Even after the stock period
has expired, the repair of some malfunctioning
parts may be possible. You should therefore
contact "Repairs" (in Japanese only) at the last
page of this manual.