FAQ
Phantom 3 4K
User Manual
52
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2016 DJI. All Rights Reserved.
How can I restore a video file if the power is turned off during recording?
Do not remove the Micro-SD card from the camera. If it has been removed, place it back in the camera.
Turn the Phantom 3 4K on and wait approximately 30 seconds as the video file is restored.
How can I ensure that my pictures and videos will be synchronized to my iOS album?
You may need to adjust the settings of your mobile device. Open the Settings menu, select the Privacy tab,
select the Photos tab, and then toggle the switch next to the DJI GO app icon. If the GO app has not been
granted access to your albums, the photos and videos cannot be synchronized.
What should I do to land my Phantom 3 4K smoothly as possible?
Hover the aircraft over a flat, level surface. Slowly pull the throttle stick down until the aircraft touches the
ground.
Why is the discharge time of the battery not zero, even though I have never used it?
Every battery is tested prior to being packaged and shipped. This affects the discharge time of a new
battery and is the reason that the discharge time is not zero. The battery is safe to use.
Can the mobile device holder be used on the Phantom 2 series Remote Controller?
No, it cannot.
How to safely operate the aircraft when encountering compass error?
A compass error may occur when the aircraft is flying close to strong electric magnetic sources (e.g.
power transmission lines). Aircraft Status Indicators blink red and yellow rapidly when a compass error
occurs and the DJI GO app will display one of the following messages:
• Compass error, calibration required
This warning message indicates the aircraft is receiving abnormal compass readings. It is recommended
to power off the aircraft and re-calibrate the compass at a different location and then resume the flight.
• Compass error, exit P-GPS Mode
This warning message indicates that the aircraft is drifting severely. Bring the aircraft to a higher altitude
to gain enough GPS satellite locks when this warning message is prompted. The flight controller will
automatically adjust the orientation of the aircraft in the midair to mitigate the drifts. The aircraft will switch
back to P-GPS mode when the automatic adjustment is completed.
How to troubleshoot aircraft initialization error?
If you observe the following symptoms, it indicates the aircraft has failed to initialized:
• The aircraft status indicator display flashing red, yellow and green. Even the aircraft is stationed on the
flat surface.
