FAQ
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Troubleshooting (FAQ)
Can I remove the camera and attach my own?
No. The cameras that come with both models are permanently attached. Attempting to remove, replace, or
modify the camera may damage the product and will void your warranty.
Can I charge my Remote Controller and Intelligent Flight Battery at the same time?
While the Remote Controller charger and Intelligent Flight Battery charger have been integrated into one
unit for your convenience, it is recommended that you only charge one item at a time. We recommend that
you never charge both items using the same charger at the same time.
What are the buttons on the back of my Remote Controller for?
The two buttons on the back of the Remote Controller can be customized and assigned to function as you
choose through the DJI GO app. Refer to the manual for more information.
How far can I fly my Phantom 3 4K?
The signal transmission distance will vary depending on environmental conditions, but the Phantom 3 4K
series can reach distances of up to 1.2 kilometers away from the pilot.
What app should I use with my Phantom 3 4K?
The Phantom 3 4K is compatible with the DJI GO app for iOS and Android, which is already used with the
DJI Inspire. The app will detect which aircraft is connected and automatically adjust accordingly.
Which mobile devices are compatible with the app?
The DJI GO app is only compatible with devices running iOS 8.0 or later or Android v4.1.2 or later.
The following devices are recommended:
iOS: iPhone 5s, iPhone 6, iPhone 6 Plus, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi
+ Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, and iPad mini 3 Wi-Fi + Cellular. This app is
optimized for iPhone 5s, iPhone 6, and iPhone 6 Plus
Android: Samsung S5, Note 3, Sony Z3 EXPERIA, Google Nexus 7 II, Google Nexus 9, Mi 3, Nubia Z7 mini
Support for additional Android devices will become available as testing and development continues.
How do I use the Director automatic video editor?
Director is an automatic video editor built into the DJI GO app. After recording several video clips, simply
tap “Director” from the app’s home screen. You can then select a template and a specified number of
clips, which are automatically combined to create a short film that can be shared immediately.
How do I change the control mode of my Phantom 3 4K?
By default, the Remote Controller is set to Mode 2. This means that the right control stick controls the
