TM
DIRECTV Field Operations Training
©DIRECTV 2011
DIRECTV W-DCCK
Version 1.3.0
27
Notes
DIRECTV Wireless Cinema Connection Kit
Troubleshooting
Common Configuration Issues
If you encounter either of the following issues after installing the
W-DCCK, you may have a configuration issue. Go through the
Determining Receiver Connection Type process again to verify you
are using the correct type of connection.
DIRECTV Whole-Home DVR service is lost. You can no longer see
the playlist.
• Expected Cause: Installed with Ethernet when Coax connection
should have been used
• Resolution: Go through Determining Receiver Connection Type
to verify proper connection type was used
Pixilation or poor video quality at other receivers within the home.
• Expected Cause: Installed with Coax when Ethernet connection
should have been used
• Resolution: Go through Determining Receiver Connection Type
to verify proper connection type was used
