TM
DIRECTV Field Operations Training
©DIRECTV 2011
DIRECTV W-DCCK
Version 1.3.0
33
Notes
DIRECTV Wireless Cinema Connection Kit
Appendix
Work Order Modifications
Under certain circumstances, it may be appropriate to modify the work order.
Work Order OLI
Work Order
Assumptions
Deviation
Approved Action
WIFI BB DECA
Activity = Up-
grade
SWiM= No
MRV Capable
= No
Wireless Router
= Yes
Home is SWiM/MRV
Ready
Contact OMG to update account
to reflect SWiM/MRV = Yes and to
swap out WIFI BB DECA for BB DECA
(coax).
Home does not have
wireless router
Contact OMG. Suggest SWiM/MRV
upgrade to customer (charges &
commitment may apply) with BB
DECA (coax). Remove WIFI BB DECA
OLI if customer doesn’t opt for up-
grade.
Broadband service is not
yet active, or customer
does not know wireless
router Web Key (hexadec-
imal code typically found
on router label, unless
customer has changed)
Provide customer with CCK-W kit,
review included self-install instruc-
tions. Close WIFI BB DECA OLI on
work order to record accurate asset,
delete WIFI BB DECA LABOR OLI us-
ing handheld device.
BB DECA
Activity = Up-
grade
SWiM = Yes
MRV = Yes
Home is NOT SWiM/MRV
capable
Contact OMG to update work order
to SWiM/MRV (charges & commit-
ment may apply.)
No free ports on custom-
er’s router
If customer has wireless router, con-
tact ISS to swap BB DECA for WIFI BB
DECA. If no wireless router exists,
remove BB DECA OLI via handheld
device.
Router inaccessible to run
coax
Customer requests CCK-
W
No swap/modification. System
selects the best hardware based on
existing customer equipment.
Broadband service is not
active.
If customer anticipates internet
service, pre-install BB DECA, provide
customer instructions to complete
and connect IRDs to internet. No
swap/modification.
