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Installation Requirements
Installation Requirements
DIRECTV customers will need to meet the following minimum
requirements in order to use GenieGO:
∎
DIRECTV Model HR2x/R22, HR34 and/or HR44 HD-DVR
∎
The HD-DVR must be connected to the same network as
GenieGO.
∎
DIRECTV HD-DVR Service and HD access
∎
GenieGO Mobile HD-DVR service. This service is added
automatically by the billing system, the agents do not need
to add it manually.
∎
Wireless Router with an available Ethernet port (GenieGo
gen 1 only) (no hotspot or community-based WiFi)
∎
Router must support UPnP multicast and port forwarding
between the user’s local area network and the wide area
network (for Out-of-Home streaming).
∎
Multilple routers are not supported.
∎
DIRECTV.com account login (username and password)
∎
Compatible client(s) (computer, iPad, iPhone etc.)
∎
The network supporting the GenieGO and the HD-DVR
should be at least 12 Mbps and 1.5 Mbps between the
GenieGO and the Client when used for in-home streaming.
∎
Clients must be on the same home network as the GenieGO
and the HD-DVR (for the In-Home streaming and Download
and Go features).
∎
Out-Of-Home Streaming requires minimum network
throughput or upload speed outside of the home to be at
least 256 kbps.
Broadband Connectivity
The GenieGO requires Internet access to confirm
authorization and to check for updates at all times. The
GenieGO client is required to check in with the headend over
the Internet every 30 days from activation; otherwise, it will
disallow access to its interface.
DIRECTV
GenieGO
