TM
21
Things to Remember
Here are some things to keep in mind when installing the
GenieGO.
Quick
Tip
Any HD-DVR’s the customer wishes to share content with the
GenieGO, must be connected to the same network (for Ethernet
connections only).
Quick
Tip
In some cases, the customer’s firewall settings may prevent
the software download. If this occurs, inform the customer they
must resolve this firewall issue before you can continue.
Otherwise, you will not be able to continue with the installation.
Be
Aware
At no time should you observe the customer entering their login
information into their computer.
Learn
More
If a customer deletes a device for any reason, they cannot add or
reactivate that same device for 30 days.
Quick
Tip
The customer
must
have administrator rights to the PC or Mac
that will be connected to the GenieGO. At various points during
the installation, it may be necessary for the customer to gain
access to programs that are behind this gateway.
remember
GenieGO allows customers to take programs from their HD-
DVRs and make them available on their PCs, MACs or other
mobile clients. It does so by connecting to the customer’s
broadband-connected or WiFi-capable home network, a network
that has HD-DVRs included in it.
For professional installation,
only PC and Mac clients are supported.
Things to Remember
remember
For any troubleshooting issues or questions you should always
call ISS for resolutions.
DIRECTV
GenieGO
