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Interacting with the Customer
Out-of-Home Streaming requires an open port on the customers wireless router. You will need to be sure to ask the customer to read
the disclaimer and select
Start Setup
if they would like to have you proceed with enabling the Out-of-Home Streaming function. You
should never approve this configuration for the customer. If the customer selects
Start Setup
, the auto configuration function should
happen rather quickly. If the router requires a manual reconfiguration, you should discuss the process with the customer, and confirm
that the customer wants you to proceed before moving forward. Again, you should also let the customer know that they can perform
the configuration themselves, and you can help walk them through it. If the customer wants you to proceed, you should first contact
ISS to have them look up the router make and model, and make sure that the wizard contains instructions for manually reconfiguring
that particular router.
Router Configuration
1. As either a part of a new installation or after the customer
receives the Out-of-Home Streaming client update, upon
launching the GenieGO client, they will be presented with a
splash screen announcing the out-of-home streaming feature.
“Here is the Out-of-Home Streaming decision screen. You can
select
Skip
or
Start Setup
. Selecting Skip will leave the Out-of-
Home Streaming feature unavailable to you at this time. All other
features of the GenieGO will be available to you as we’ve already
gone over. You can always go back later and set up Out-of-Home
Streaming if you choose to.”
2. Once the customer chooses to
Start Setup
from the Out-of-
Home Access setup screen, the client will verify if it is running
within the home network.
“Okay, now that you’ve chosen to start the Out-of-Home streaming
setup, the GenieGO is going to take a look at your wireless router
and seen if it can connect.”
DIRECTV
GenieGO
