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5. Visually inspect the bed frame and accessories for
any cracking, bending, or hole enlargement. If found,
contact Direct Supply Technical Support at 1-800-634-
7328, remove the bed from service immediately, and
replace the affected parts.
6. Check wiring for proper connections and damage
(fraying, kinking, or deterioration). Report any damage
to Direct Supply Technical Support at 1-800-634-7328
7. Check actuators for correct mounting at attachment
points and ensure all related pins are mounted
securely and properly to the bed frame. Actuators are
not serviceable, but are replaceable if required.
8. Lubricate pivot point, pins and bolts as required. Use
food grade lubricant, ideally clear synthetic grease with
PTFE. Do not use liquids or aerosols as alternatives.
9. Properly stow pendant. Use hook to avoid excessive
bending of cable. Avoid dropping or stretching pendant
during use to maximize service life.
Any loss of electrical function should be investigated with
the following steps:
Event
Possible Remedies
Bed not
responding
to pendant
control
1. Check all connections are fully
inserted with cable secured. Check
cables for damage or fraying.
2. Check actuator pins are connected
and secure.
3. Check the bed is plugged into
power source and control box green
light is illuminated
4. Thermal overload condition. This
should self-correct in 2 minutes or
less. Do not surpass 10% duty cycle
(2 min on/ 18 min off).
5. Check if bed is not overloaded and
clear of obstructions
6. If these steps fail to resolve the
problem, call Technical Support at
1-800-634-7328.
Back sleep
surface or
Knee surface
does not raise
or lower
1. Ensure the actuator pins and clips
were installed properly during
assembly
2. Check the actuator cables are fully
inserted into control box in the
correct location
Bed moves
across the
floor at low
height
1. Check caster locks are engaged
NOTE:
Electrical damage can occur if a non-approved
pendant is connected to the electrical system.
To Maximize Service Life
1. Keep the bed clean.
2. Observe bed operation and report any discrepancies or
problems to Direct Supply Technical Support at 1-800-
634-7328
3. After initial week of use, check all threaded fasteners
for looseness, and make sure all pins are in their
normal location and fastened securely. Check monthly
for loose bolts, nuts, pins and other retaining hardware.
Tighten any loose hardware, and contact Direct Supply
to order any appropriate service parts.
4. Make sure each inspection includes the underside
of the bed frame and mattress support platform.
Check joints between sleep surface sections for loose
fasteners.
Troubleshooting
