For electrical products sold within the European Community. At the end of the electrical
products useful life it should not be disposed of with household waste. Please recycle
where facilities exist. Check with a Local Authority or retailer for recycling advice in your
country. Batteries should be disposed of or recycled in accordance with WEEE Directive
2012/19/EU. Packaging should be recycled where possible.
What does a Dimplex Guarantee cover?
Dimplex products deliver reliable service for normal, household use in domestic settings.
All Dimplex products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is
found to be defective due to faulty materials or workmanship within the Guarantee Period,
this Dimplex Guarantee will cover repair or - at the discretion of Dimplex – replacement with a
functionally equivalent Dimplex product.
The Dimplex Guarantee Period is two calendar years from the date of purchase of your Dimplex
product, or the date of delivery of the product, if later. The Dimplex Guarantee is conditional
upon you providing the original purchase receipt as proof of purchase. Please therefore retain
your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on
0344 879 3588 or visit https://www.gdhv.com/contact-us and complete the online form. For
ROI please email [email protected] or call +353(0)1 842 833. We will need
details of your Dimplex product, its serial number and a description of the fault which has
occurred. You can find the model number and serial number for your Dimplex product on the
heaters side. Once we receive your information and proof of purchase we will contact you to
make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Guarantee there may be a charge to
repair your product. However, we will contact you for agreement to any charges before any
chargeable service is carried out.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring
outside the one-year Guarantee Period.
• Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment
or property.
• Accidental damage to your Dimplex product or damage to your Dimplex product from external
sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside
Dimplex’s control.
• Caused by use of your Dimplex product for anything other than normal domestic
household purposes in the country where it was purchased.
23
