Guarantee
What does a Dimplex Guarantee cover?
Dimplex products deliver reliable service for normal, household use in domestic settings. All Dimplex products are
individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective due
to faulty materials or workmanship within the Guarantee Period, this Dimplex Guarantee will cover repair or - at the
discretion of Dimplex – replacement with a functionally equivalent Dimplex product.
Your product is under Guarantee for 1 year from the date of purchase or the date of delivery of the product, if later. The
1 year Guarantee is extended for an additional 9 years when you register the product with Dimplex, within 28 days of
purchase. If you do not register the product with Dimplex within 28 days, your product will remain warrantied for 1 year
only. To validate your extended Guarantee register with us online at:
http://register.dimplex.co.uk. N.B.
Each qualifying
product needs to be registered with Dimplex individually. Please note that the extended Guarantee is only available in
the UK and Ireland.
The Dimplex Guarantee is conditional upon you providing the original purchase receipt as proof of purchase. Please
therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on
+44 [0]344 879 3588
or
visit
https://www.dimplex.co.uk/support
. For ROI please email
or call
+353(0)1 842
4833
. We will need details of your Dimplex product and a description of the fault which has occurred. Once we receive
your information and proof of purchase we will contact you to make the necessary arrangements. If your Dimplex
product is not covered by this Dimplex Guarantee there may be a charge to repair your product. However, we will
contact you for agreement to any charges before any chargeable service is carried out.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the Guarantee
Period. Normal wear and tear including parts that might wear out over time or consumables, such as filters, batteries,
etc.
Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment or property.
Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for example,
transit, weather, electrical outages or power surges).
Fault or damage to your Dimplex product which is:
•Not due to faulty materials or workmanship or which is due to circumstances outside
Dimplex’s control.
•Caused by use of your Dimplex product for anything other than normal domestic household purposes in the country
where it was purchased.
•Caused by any misuse, abuse or negligent use of the Dimplex product, including but not limited to any failure to use
it in accordance with the Operating Instructions supplied with the product.
•Caused by any failure to assemble, install clean and maintain your Dimplex product in accordance with the Operating
Instructions supplied with the product unless this was carried out by Dimplex or its authorised dealers.
•Caused by repairs or alterations to your Dimplex product not carried out by Dimplex service personnel or its authorised
dealer(s).
•Caused by use of any consumables or spare parts for your Dimplex product which are not Dimplex - specified.
