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4-2 Troubleshooting
If you found the router is working improperly or stop responding to
you, don’t panic! Before you contact your dealer of purchase for
help, please read this troubleshooting first. Some problems can be
solved by you within very short time!
Scenario
Solution
Router is not
responding to me
when I want to
access it by web
browser
a. Please check the connection of power
cord and network cable of this router. All
cords and cables should be correctly
and firmly inserted to the router.
b. If all LEDs on this router are off, please
check the status of A/C power adapter,
and make sure it’s correctly powered.
c. You must use the same IP address
section which router uses.
d. Are you using MAC or IP address filter?
Try to connect the router by another
computer and see if it works; if not,
please restore your router to factory
default settings (pressing ‘reset’ button
for over 10 seconds).
e. Set your computer to obtain an IP
address automatically (DHCP), and see
if your computer can get an IP address.
f. If you did a firmware upgrade and this
happens, contact your dealer of
purchase for help.
g. If all above solutions don’t work, contact
the dealer of purchase for help.
Can’t get connected
to Internet
a. Go to ‘Status’ -> ‘Internet Connection’
menu, and check Internet connection
status.
b. Please be patient, sometime Internet is
just that slow.
c. If you connect a computer to Internet
