Digital Equipment STARION 20 Series, Service Maintenance Manual

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Troubleshooting Digital STARION 9xx & 20xx PC
70 MCS Logistics Engineering - Nijmegen
Computer Troubleshooting
(continued)
Problem Possible Cause Action
No response to
mouse
commands Mouse is password protected.
Mouse is connected to the
keyboard port.
Mouse driver not installed.
Computer operation halted.
Enter the keyboard and mouse password.
Power down the computer and connect the mouse
to the mouse port.
Install the appropriate mouse driver.
Reboot Computer.
Disk Drive Troubleshooting
Problem Possible Cause Action
IDE/SCSI hard
disk drive
cannot read or
write
information Incorrect disk drive jumper
settings.
Loose or incorrectly installed
cables
IDE drive type incorrect.
Onboard IDE interface disabled.
IDE/SCSI hard disk drive is not
correctly formatted or
partitioned.
Refer to the supplied kit installation instructions.
Make sure all cables are correctly installed.
Run the BIOS Setup utility to identify the correct
drive type.
Run the BIOS Setup utility and set the IDE
controller option to “Enabled”.
Format and partition as required using the
supplied operating system.
Target diskette
drive cannot
read or write
information Onboard diskette controller
disabled.
Diskette write protection is
enabled
Run the BIOS Setup utility and set the diskette
controller to “Enabled”.
Run the BIOS Setup utility and set the diskette
write protection to “Disabled”.