Digital Equipment STARION 20 Series, Service Maintenance Manual

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Digital STARION 9xx & 20xx PC Troubleshooting
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Chapter 4 Troubleshooting
The following pages provide initial troubleshooting procedures and tables listing specific problems,
probable causesand recommended actions to take if the computer fails after it nas been configured or after
optional hardware or software has been installed.
Refer to the documentation supplied with additional options when experiencing problems with specific
installed options.
Initial Troubleshooting
Follow these general procedures to troubleshoot the Starion computers:
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Press [Ctrl] + [Alt] + [Del]. If the computer fails to boot, turn it off, wait until all hard disk drives
spin down completelyand then turn it back on.
♦
If the POST detects an error refer to this chapter and take the appropriate steps to correct the problem.
After the problem has been resolved, restart the computer.
♦
Run the BIOS Setup utility.
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Make sure all necessary changes have been made to the CONFIG.SYS and AUTOEXEC.BAT files.
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Make sure all necessary video, printerand application device drivers are properly installed.
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Ensure that all cables and connections are secure.
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Run the QAPLUS/fe advanced diagnostic software.
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If these steps do not identify and/or correct the problem, perform the specific troubleshooting
procedures appropriate to the circumstances.
NOTE If you need to return a failed component, pack it in its original container and return it
to Digital for service.
Fill in the appropriate fields of the Part Exchange Form with the relevant error information!!