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Digital Equipment Pro-face PS-3450A Series, Reference Manual, Page: 86 / 103

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Digital Equipment Pro-face PS-3450A Series Reference Manual Download Page 86

4-1

4

Troubleshooting

1. Problems and Countermeasures

2. Recovery Procedure

This chapter describes the countermeasures for problems with the PS-A and the recovery procedure for the 

OS.

Summary of Contents for Pro-face PS-3450A Series

Page 1: ...Reference Manual PS 3450A PS 3451A Series...

Page 2: ...occur between the descriptions found in this manual and the actual functioning of PS A Therefore the latest information on PS A is provided in data files i e Readme txt files etc and in separate docum...

Page 3: ...uctions given with this icon to ensure the safe operation of the PS A Contains additional or useful information 1 2 Indicates steps used to accomplish a given task Be sure to follow these steps in the...

Page 4: ...Special Application Program Features 1 14 Chapter 2 System Setup 2 1 System Setup Screen Operation 2 2 2 2 System Parameters Setting 2 4 2 2 1 Main 2 4 2 2 2 Advanced 2 6 2 2 3 Intel 2 17 2 2 4 Secur...

Page 5: ...edure 3 22 3 8 Setup Guide 3 23 3 8 1 Setup Guide for the System Monitor Property Screen 3 23 3 8 2 Setup Guide for the System Monitor Screen 3 26 3 9 Error Messages 3 28 3 10Restrictions 3 31 Chapter...

Page 6: ...Screen Operation page2 2 2 2 5 Boot page2 28 2 2 6 Exit page2 30 4 Insert the OS setup media into the drive Install the OS by following the messages on the screen Refer to the manual of the OS to be...

Page 7: ...supports Windows will give you sufficient time to shut down your system safely by changing into the power supply for the backup in case of a power failure and can even be set up to automatically shut...

Page 8: ...re Configuration 2 Setting Up an HDD with no Pre installed OS 3 Setting Up an HDD with Pre installed OS 4 PS A Dedicated Software This chapter describes the setting procedures for the PS A dedicated p...

Page 9: ...oftware page1 3 Driver Utility Audio Audio Driver Supported OS types Windows 2000 Windows XP Chipset Chipset Driver Supported OS types Windows 2000 Windows XP Display Display Driver Supported OS types...

Page 10: ...Decompress the downloaded data then the Proface folder has been created in drive C Specify Disabled for the USB Device29 and the Function7 of the BIOS when you install commercial Windows 2000 using a...

Page 11: ...it s system monitor automatically copies the hardware control driver Sysmon sys to the system folder Proface Api API DLL Audio Audio Driver Blsaver Backlight Control Screen Saver Chipset Chipset Drive...

Page 12: ...A dedicated utility software and drivers manufactured by Pro face PS A with Windows XP Pre installed Windows XP Professional operating system manufactured by Microsoft Corporation Mouse Emulation Soft...

Page 13: ...e hardware control driver Sysmon sys is prepared in the system folder on the hard disk of the PS A unit The README file stored on the hard disk explains the details of the software and the information...

Page 14: ...and then the Welcome to the Windows 2000 Setup Wizard will appear Click the Next button 2 The License Agreement screen will appear After reading the contracts press I accept this agreement if you agre...

Page 15: ...the Computer Name and Administrator Password and Confirm Password then click the Next button When entering the Computer Name if the name shown on the display is not correct you can enter another name...

Page 16: ...Wizard is started please press the Next button The Users of This Computer screen will appear After entering the desired settings press the Next button and then press the Finish button Windows XP Setu...

Page 17: ...ws automatically To enable the Automatic Updates check on Help protect my PC by turning on Automatic Updates now recommended To disable it check Not right now Click Next to continue 4 The What s your...

Page 18: ...nectivity screen will appear and your internet connectivity will be automatically checked 8 The Ready to register with Microsoft screen will appear If you register check Yes I d like to regis ter with...

Page 19: ...l exe file located in the following folder Follow the instructions given on the screen to install the driver C Proface Chipset infinst_autol exe Installing the Audio Driver Installing the Audio driver...

Page 20: ...river Installing the LAN Driver enables LAN2 to be available Start C Proface LAN Setup exe file Follow the instructions given on the screen to install the driver SEE Appendices 4 License Agreement pag...

Page 21: ...e Shared Memory Access Smonras dll This dynamic link library allows users to access shared memory via remote RAS features RAS Features Ioctl dll This dynamic link library allows users to access RAS fe...

Page 22: ...cklight after a specified period of inactivity The use of this feature will help to extend the life of the PS A s backlight This program runs on Windows Backlight Control Consale Application Disp exe...

Page 23: ...ht Brightness level 3 Very bright To use this program when you use Windows 2000 click the Control Panel s Backlight Brightness icon and when you use Windows XP click the Backlight Brightness icon of t...

Page 24: ...2 1 2 System Setup 1 System Setup Screen Operation 2 System Parameters Setting This chapter describes how to operate the system setup screen and how to set system parameters...

Page 25: ...each system will be displayed 5 To use the K L arrow keys move up and down the cursor to select an item of the system then con firm it by the Enter key 6 Change the value of the confirmed item with th...

Page 26: ...IRQ Resource Exclusion Page 2 15 Set the ISA IRQ DMI Event Logging Page 2 16 Set the DMI event logging options Intel Page 2 17 Set the system details CPU Control Sub Menu Page 2 18 Set the CPU MCH Co...

Page 27: ...tandard Time GMT 09 00 System Date Shows the date which the PS A currently recognizes Set a proper date for the PS A by the and keys Primary Master Primary Slave Secondary Master Displays the name of...

Page 28: ...tor Transfers Specifies the number of sectors per block which are transferred to the memory When the Type is None nothing is displayed When Type is Auto the selection is disabled In other cases select...

Page 29: ...from Disabled Mode 0 Mode 1 Mode 2 Mode 3 Mode 4 or Mode 5 2 2 2 Advanced Installed O S Specifies a type of OS of the unit Select from Other Win95 Win98 WinMe or Win2K XP The factory default setting...

Page 30: ...CI Configuration Point the cursor to the PCI Configuration and press the Enter Key so that you can go to the set up screen for PCI IRQ DMI Event Logging Point the cursor to DMI Event Logging and press...

Page 31: ...is Just Zero it Normal Normal test Just Zero it Simple test None No test Show CMOS Checksum Error Specifies whether an error message should be displayed when a CMOS checksum error occurs Select from...

Page 32: ...f recovering errors needs to be used This parameter is displayed only when memory with the ECC function is used Select from ECC or Dis abled The factory default setting is Disabled ECC Error Type Spec...

Page 33: ...and press the Enter Key so that the following screen will be displayed DDR Speed Shows the clock frequency for the memory Active to Precharge delay Shows the control status of the timing of DRAM Prech...

Page 34: ...from Enabled or Disabled The factory default setting is Enabled Onboard Serial Port 1 Specifies an enabled disabled state for the COM1 Select from Disabled or Enabled The factory default setting is En...

Page 35: ...disabled state for the keyboard s click sound Select from Enabled or Disabled The factory default setting is Disabled Keyboard auto repeat rate Specifies the figures of how many times a key can input...

Page 36: ...Protect Cache Video BIOS area Specifies the cache set up for the VIDEO BIOS area Select from uncached or Write Protect The factory default setting is Write Protect Cache Base 0 512k Specifies the cach...

Page 37: ...D400 D7FF Disabled D800 DBFF Disabled DC00 DFFF Disabled E000 E3FF Disabled E400 E7FF Write Protect PXE E800 EBFF Write Protect EC00 EFFF Write Protect PCI Configuration Specifies the PCI IRQ paramet...

Page 38: ...o Select PCI PNP ISA IRQ Resource Exclusion Specifies the ISA IRQ parameters Point the cursor to the PCI PNP ISA IRQ Resource Exclusion on the PCI Configuration menu and press the Enter Key so that th...

Page 39: ...ailable is shown when the area is not full View DMI event log Point the cursor to View DMI event log and press the Enter Key to view the DMI event logs Event Logging Specifies whether event logs need...

Page 40: ...n go to the MCH set up screen Video Intel IGD Control Sub Menu Point the cursor to the Video Intel IGD Control Sub Menu on the Intel menu and press the Enter Key so that you can go to the set up scree...

Page 41: ...rsor to the Workaround Control Sub Menu on the Intel menu and press the Enter Key so that you can go to the set up screen of the whole platform CPU Control Sub Menu Specifies the CPU parameters Point...

Page 42: ...H control parameters Point the cursor to the MCH Control Sub Menu on the Intel menu and press the Enter Key so that the following screen will be displayed MCH Power Management Sub Menu Point the curso...

Page 43: ...ey so that the following screen will be displayed Chipset Thermal Throttling Specifies a thermal throttle a system to prevent a themorunway for chipset Select from Enabled or Disabled The factory defa...

Page 44: ...l menu and press the Enter Key so that the following screen will be displayed Default Primary Video Adapter Selects a priority of the PCI or AGP which should take for displaying The factory default se...

Page 45: ...een where an enabled disabled state for the USB LAN and PCMCIA is specified CPU Sleep Specifies an enabled disabled state for the CPU power saving Select from Enabled or Disabled The factory default s...

Page 46: ...SB device Select from Enabled or Disabled The factory default setting is Enabled USB Device 29 F1 only USB Device 29 Function 7 Specifies an enabled disabled state for the USB device Select from Enabl...

Page 47: ...t the following screen will be displayed ACPI IO APIC Mode Specifies an enabled disabled state for the APIC Select from Enabled or Disabled The factory default setting is Enabled HPET High Performance...

Page 48: ...r to the APM Control Sub Menu on the Intel menu and press the Enter Key so that the following screen will be displayed Cx States Specifies whether you use a power saving state when using APM OS Select...

Page 49: ...l Sub Menu Point the cursor to the Workaround Control Sub Menu on the Intel menu and press the Enter Key so that the following screen will be displayed C3 APIC Workaround Select from Enabled Auto or D...

Page 50: ...tting is not allowed with a User Password Set Supervisor Password Set User Password Specifies a password When any password is not needed do not input any values in the new password setting and press j...

Page 51: ...st and vice versa Boot priority order Specifies the order of the boot up devices The factory default settings are as follows 1 IDE 0 Primary Master Device 2 IDE 1 Primary Slave Device 3 USB FDC USB Fl...

Page 52: ...etup 2 29 Exluded from boot order IDE 2 Secondary Master Drive Other USB Other USB media PCI LAN LAN 1 10 100Base Ether PXE Boot ROM PCI LAN LAN 2 GigaBit Ether PXE Boot ROM PCI SCSI PCI SCSI Board PC...

Page 53: ...NOT saved but the setting procedure is ended Load Setup Defaults Point the cursor to the Load Setup Defaults on the Exit menu and press the Enter Key all of the current configuration is back to the f...

Page 54: ...Checking the Status of the PS A Being Monitored 5 Checking the Error Log List 6 Monitoring Errors from a Remote Server 7 Restarting Shutting Down the PS A from a Remote Server 8 Setup Guide 9 Error Me...

Page 55: ...us of the PS A unit s built in power supply and internal CPU power supply Cooling Fan RPM Alarm PS 3450A only Monitors the CPU cooling fan RPM speeds Internal Temperature Alarm Monitors the internal t...

Page 56: ...LED Indicator 3 colors 1 lamp The three color LED on the front face is used to indicate the PS A system conditions It is also used as a power ON OFF indicator Pop up Message Output This feature displ...

Page 57: ...l Settings Enable Disable Settings SMART Alarm Power Alarm Fan Alarm 3 Internal Temperature Alarm Output Settings Watchdog Timer Value Settings Watchdog Reset Enable Disable Settings Popup Message OS...

Page 58: ...erty is used to enable or disable this feature System Shutdown This feature shuts down the PS A unit s OS System Monitor Property is used to enable or disable this feature System Reset This feature re...

Page 59: ...he PS A Being Monitored Description page3 12 Setup Procedure page3 12 Checking the Error Log List Description page3 13 Setup Procedure page3 14 Pi The occurrence of the error is displayed E g Temperat...

Page 60: ...ith Pro Studio or Pro Server EX page3 20 Restarting Shutting Down the PS A from a Remote Server Description page3 22 Setup Procedure page3 22 Using Pro Server with Pro Studio or via the network The er...

Page 61: ...rocedure This section describes the procedure to set the PS A to monitor a temperature error and provide notification with a buzzer and pop up message 1 Double click System Monitor Property in Control...

Page 62: ...Monitoring Features 3 9 3 Check Enable 4 For Error Action check Buzzer and PopupMessage 5 Click Apply 6 Click OK to complete the setting When the monitoring starts the System Monitor icon appears in...

Page 63: ...not start the System Monitor Service execute the RAS events setup in the System Monitor Property You can check the System Monitor Service s operation state by selecting Control Panel Administrative To...

Page 64: ...uzzer Off button displayed in the System Monitor screen You can also display the System Monitor screen by pressing Show Window on the pop up message window When you check the Show this message after a...

Page 65: ...System Monitor starts the System Monitor icon appears on the task bar Double click the Sys tem Monitor icon to display the System Monitor screen 2 Click the tab of the item you want to check For detai...

Page 66: ...ing Features 3 13 3 5 Checking the Error Log List 3 5 1 Description Check the location and action of the previous error on the Event Viewer screen Error 2007 6 19 10 04 12 Error 2007 6 19 12 15 24 Err...

Page 67: ...ay the Event Viewer screen Select System to display the system log list 2 Error logs can be recognized by System Monitor displayed in the Source column Select the row of the error log you want to chec...

Page 68: ...Chapter 3 PS A Monitoring Features 3 15 3 The Event Properties screen appears The error message is displayed in the Description area...

Page 69: ...d To use this feature you need Pro Server with Pro Studio Ver 3 12 or higher or Pro Server EX Ver 1 20 or higher Please also refer to the manuals of the Pro Server Even in an environment where Pro Ser...

Page 70: ...illustrated below Server PC Client PS A Ethernet Two way feature Pro Server with Pro Studio Ver 3 12 or higher or Pro Server EX Ver 1 20 or higher Remote RAS Server Program IPC_RAS npj User Applicati...

Page 71: ...rver PC monitors the RAS feature through the Pro Easy dll program provided from the Pro Server The client PS A shares the data with the user applications on the server PC by using the shared memory Th...

Page 72: ...ltage 1 WORD VLT6 Number of Revolution of System FAN 2 WORD FAN FAN0 System Temperature 3 WORD TMP TMP0 System2 Temperature WORD TMP2 CPU Temperature 3 WORD TMP1 Error Event WORD ERR Read ERR00 ERR0E...

Page 73: ...ay the System Monitor Property screen 2 On the Remote RAS tab put a check mark in the Enable checkbox 3 Click Apply Click OK to exit the System Monitor Property screen For details about the setup proc...

Page 74: ...s 4 Select PL PS A PS B for the PLC type on the network station editing 5 Register the symbol Refer to the following for the symbols that can be registered SEE Pro Server with Pro Studio for Windows O...

Page 75: ...to install the applications 3 The installed applications are stored in the following folder File Name Folder Same for both Windows XP and Windows 2000 PSClt exe C Proface Shutdown Client RSSvr exe C...

Page 76: ...Setting available X Setting not available Feature Operation Buzzer Popup Message OS Shutdown Restart LED Watchdog Timer O O O O O Voltage O O O X O Fan O O O X O Temperature O O O X O SMART O O X X O...

Page 77: ...the server with a specific IP address Port No Specifies the port No of the server to communicate with IP Address 1 Specifies the IP address of the server to communicate with IP Address 2 Specifies th...

Page 78: ...mer is enabled Timeout sec Specifies the timer duration Error Action Specifies the action s taken when the System Monitor detects that the allowable range is exceeded Pop up Message When PopupMessage...

Page 79: ...bs display Status only Item Operation Name Displays the monitoring item Status Specifies the item to be monitored The status of each monitoring item is displayed Pass Normal Fail Abnormal Disable Not...

Page 80: ...item to be monitored The status of each monitoring item is displayed Pass Normal Fail Abnormal Disable Not monitored Not Support Not supported Not Support is displayed when a device like a CF card wh...

Page 81: ...Supply Error Voltage 3 3V VOLT 3 3V Power Supply Error Voltage 5 0V VOLT 5 0V Power Supply Error Voltage 12 0V VOLT 12V Power Supply Error Voltage 12 0V 1 VOLT 12V Power Supply Error System FAN 1 FAN...

Page 82: ...ature TEMP System Error has occured System2 Temperature TEMP System2 Error has occured System FAN 1 FAN System Fan Error Watchdog Watchdog Timer Error has occurred Backlight Backlight Error has occurr...

Page 83: ...umber Hexadecimal Number 9530 253Ah RAS Initialization Error 9531 253Bh Command not supported 9532 253Ch Access type not supported 9533 253Dh Read Write type not supported 9534 253Eh Access to the dev...

Page 84: ...on Status Readout Function Initialization of Simplified DLL Termination of Simplified DLL Pro Server Feature O Supported X Not Supported DDE Feature O Simplified DLL Feature ProEasy dll OPC Server Int...

Page 85: ...PS 345XA Reference Manual 3 32...

Page 86: ...4 1 4 Troubleshooting 1 Problems and Countermeasures 2 Recovery Procedure This chapter describes the countermeasures for problems with the PS A and the recovery procedure for the OS...

Page 87: ...nual for the connected device Does the device require driver setup Refer to the manual for the connected device and set the driver properly Was the PS A started with a USB device connected If a USB de...

Page 88: ...Have you calibrated the touch panel The touch position recognized in the touch panel still deviates from the actual touch even after calibration If the touch position still deviates after calibration...

Page 89: ...Performance and Maintenance in the Category View 3 On the Hardware tab select Device Manager 4 Expand Network Adapter and double click Realtek RTL8169 8110 Family Gigabit Ethernet NIC 5 On the Power M...

Page 90: ...setup screen Insert the Recovery media into the drive 2 On the Boot menu move USB CDROM to the top of the screen using the key or the key 3 Press the F10 key and select Yes for Save configuration chan...

Page 91: ...rming it press the Yes button To change it press the No button and go to the Destination Drive Details dialog box In the Destination Drive Details dialog box change the size of the New Size and press...

Page 92: ...ss the F2 key to enter the BIOS setup screen Insert the Recovery media into the drive SEE 1 3 1 Setting Up OS page1 6 If the hard disk unit breaks down due to a hardware problem Ex if BIOS cannot find...

Page 93: ...fter the PS A unit restarts the Symantec Ghost will automatically start 5 After the Symantec Ghost starts the Question dialog box will appear Partition sizes correct 6 The volume displayed in New Size...

Page 94: ...nfiguration now to set the BIOS setting to the factory setting Press the F10 key to save the setting and restart the PS A unit 11 After the unit restarts set up your OS SEE 1 3 1 Setting Up OS page1 6...

Page 95: ...PS 345XA Reference Manual 4 10...

Page 96: ...A 1 A Appendices 1 I O Map 2 Memory Map 3 Interrupt Map 4 License Agreement This chapter describes the hardware configuration of the I O map memory map and interrupt map...

Page 97: ...2 8259A 00C0H 00DFH DMA controller 2 8237 00F0H 00FFH Numeric data processor 01F0H 01FFH Hard disk IDE 0290H 0297H Reserved System monitor 02E8H 02EFH Reserved Serial port 4 COM4 02F8H 02FFH Serial po...

Page 98: ...of the Video Intel IGD Control Sub Menu screen of the BIOS setting is 1MB SMRAM FrameBuffer Expanded Memory System BIOS Expanded ROM Area PXE BIOS VGA BIOS Video RAM Conventional Memory MAXMEM MAXMEM...

Page 99: ...y Error or I O Channel Check IRQ 0 Timer in the Chipset 1 Keyboard 2 Cascade from Controller 2 3 Serial Port 2 COM2 General Use Port 4 Serial Port 1 COM1 General Use Port 5 Available for users 6 Avail...

Page 100: ...Appendices A 5 DMA Channel List Description DMA 0 1 2 3 4 Cascade to controller 1 5 6 7 For 8 bit transmission For 8 bit transmission...

Page 101: ...ght The copyright of the software product belongs to Touch Base Ltd 2 License For the programs included in this product and the documents related to it DMC grants untransferable nonexclusive license t...

Page 102: ...uarantee that the product is suitable as useful for the licensee s specific purpose of use and that execution of the product is neither interrupted nor an error is found at its execution 3 The respons...

Page 103: ...sponding laws and regulations and rules http www dmccoltd com Hironokougyoudanchi Hirono machi Futaba gun Fukushima 979 0401 Japan Phone 81 240 27 4030 Fax 81 240 27 4025 IN fINITY soft Keyclick32 Dig...

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