Troubleshooting
2-11
Problem
Possible Cause
Action
Color monitor
displaying
monochrome.
Server was turned on
before the monitor was
turned on.
Turn off the server, turn on the
monitor, then turn the server
back on.
Monitor fails to switch
to high-resolution
mode.
Appropriate high-
resolution video drivers
are not installed or
incorrectly installed.
Correctly install all appropriate
high-resolution video drivers.
Refer to the documentation
supplied with your monitor.
Monitor display not
centered while loading
Windows video drivers.
Monitor type incorrectly
set.
Set the correct monitor type.
CD-ROM Troubleshooting
Problem
Possible Cause
Action
Cannot access the CD-
ROM drive. Error
message reading drive
x.
Device drivers not
installed.
No disk in the CD-
ROM drive.
Accessing wrong drive.
Tray open.
Install correct device drivers.
Insert a disk.
Make sure correct SCSI ID is
assigned.
Close the tray.
Power is on but
indicator shows no
activity.
No disk or tray is open.
Check cable
connections.
Insert a disk and close the
tray.
Make sure cables are correctly
connected.
Disk is spinning but
drive is idle.
Application software not
running.
Run application software.
