Troubleshooting
2-4
Problem
Possible Cause
Action
No response to mouse
commands.
Mouse might be
password protected by
a local or remote
control program.
Mouse is not
connected.
Mouse is connected to
the keyboard port.
Mouse driver not
installed.
Mouse trackball dirty.
Mouse failed.
Enter the keyboard and
mouse password.
Power down the server and
connect the mouse.
Power down the server and
connect the mouse to the
mouse port.
Install the appropriate mouse
driver.
Clean trackball.
Replace mouse.
Server operates
correctly but application
software does not.
Application software
installed incorrectly.
CPU speed setting
causes conflict with
application software.
Having system cache
enabled causes conflict
with application
software.
SCSI device has failed.
Refer to your application
software documentation.
Run the SCU and reduce CPU
speed setting.
Run the SCU and disable
system cache.
Replace SCSI device.
continued