Digital Equipment PRIORIS ZX MP5 Troubleshooting Manual Download Page 9

Page: 9 / 13

Troubleshooting

2-7

Problem

Possible Cause

Action

Server does not
boot from an internal
SCSI hard disk
drive.

SCSI boot hard disk
drive not formatted.

SCSI device drivers not
installed or incorrectly
installed on SCSI boot
hard disk drive.

Operating system
software is not installed
on the SCSI boot hard
disk drive.

Requested partition does
not exist.

SCSI boot hard disk
drive at wrong SCSI
address.

Format the SCSI hard disk
drive.

CAUTION: Formatting the
SCSI hard disk drive will destroy
all the data on the drive.

Properly install all required SCSI
device drivers.

Install the appropriate operating
system.

Partition the SCSI hard disk
drive and then reload the
operating software.

Set SCSI boot hard disk drive to
lowest “primary” SCSI address.

continued

Summary of Contents for PRIORIS ZX MP5

Page 1: ...T roubleshooting Guide PRIORIS ZX MP5 SERVICE INFORMATION...

Page 2: ...until all hard disk drives completely spin down and then turn back on Record all error messages Make sure all cables and connections are secure Make sure all necessary video printer and application de...

Page 3: ...d jumpers incorrectly set CPU module has failed No memory module or SIMMs installed Side panels removed Power supply failed Turn off the server plug it in and then turn it back on again Use another wa...

Page 4: ...r Power is on but no OCP display OCP button not turned on or OCP backlight is disabled in SCU OCP has failed Press any keyboard key or OCP button at the front of the server Make sure OCP backlight is...

Page 5: ...incorrectly after installing optional memory SIMMs SIMMs installed incorrectly SIMMs have failed Memory module installed incorrectly Memory module failed Remove SIMMs and reinstall Reorder SIMMs Make...

Page 6: ...e mouse Power down the server and connect the mouse to the mouse port Install the appropriate mouse driver Clean trackball Replace mouse Server operates correctly but application software does not App...

Page 7: ...vice has failed Make sure CD ROM disk is bootable If failure continues replace SCSI device Target diskette drive cannot read or write information Diskette is not formatted Diskette is worn or damaged...

Page 8: ...installation instructions Replace main logic board Secure all cable connections Correctly install SCSI cable Server does not recognize an external SCSI device SCSI device jumpers incorrectly set SCSI...

Page 9: ...talled on the SCSI boot hard disk drive Requested partition does not exist SCSI boot hard disk drive at wrong SCSI address Format the SCSI hard disk drive CAUTION Formatting the SCSI hard disk drive w...

Page 10: ...tte drive is empty Diskette is worn or damaged Loose cables Make sure the drive ID is correctly set Refer to the documentation that was supplied with the diskette drive Run the BIOS Setup utility to e...

Page 11: ...d or partitioned SCSI hard disk has failed Refer to the supplied kit installation instructions Make sure all cables are correctly installed Format and partition as required using the supplied operatin...

Page 12: ...ntrast controls are incorrectly set Monitor has failed Run the SCU to configure the server for VGA operation Adjust the monitor brightness and contrast controls Secure all cables and power connections...

Page 13: ...play not centered while loading Windows video drivers Monitor type incorrectly set Set the correct monitor type CD ROM Troubleshooting Problem Possible Cause Action Cannot access the CD ROM drive Erro...