Digital Equipment Digital EtherWORKS 3 Turbo User Information Download Page 49 | Manualshive

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A

Problem Solving

This appendix describes problems you could encounter with the

Digital EtherWORKS 3

Turbo

board and suggests possible causes and

solutions.
The

Turbo

board diagnostics are normally executed prior to the driver

being loaded to ensure the hardware is functional before connecting

to the network. If any of the diagnostic tests fail, the driver will not

load and the network connection cannot be made. A diagnostic failure

may be the result of an incorrect software or hardware installation, a

resource conflict, or a defective board.

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Summary of Contents for Digital EtherWORKS 3 Turbo

Page 1: ...Digital EtherWORKS 3 Turbo User Information Order Number EK LEMAC OM B01 Revision Update Information This is a revised document Digital Equipment Corporation Maynard Massachusetts ...

Page 2: ...d and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by on...

Page 3: ...HINWEIS Das Digital EtherWORKS 3 Turbo Modul in Verbindung mit Turbo Personalcomputersystemem entsprechen den Funkentstöranforderungen der DBP Verfugung 523 69 und VDE0871 Grenzwertklasse B VCCI Class 2 Notice ...

Page 4: ...of licenses to make use or sell equipment or software in accordance with the description Digital Equipment Corporation 1993 All Rights Reserved Printed in Australia The following are trademarks of Digital Equipment Corporation DEC EtherWORKS the DIGITAL logo PATHWORKS ThinWire and VAX DOCUMENT IBM is a registered trademark of International Business Machines Inc NetWare is a trademark of Novell Inc...

Page 5: ...ThinWire and Thick Wire Network Interface 2 9 Resolving BUS Conflicts on ISA and EISA Systems 2 10 3 Configuration Setup Diagnostic Utility 3 1 Accessing the Setup Diagnostic Utility 3 2 Setup Conventions 3 2 Default Settings 3 3 Making Selections from the Setup Menu 3 4 EISA Configuration 3 6 EISA Mode Setup 3 6 Custom Configuration 3 8 Module Status 3 10 Exiting NICSETUP 3 10 iii ...

Page 6: ...ormation Functional Components B 1 LEDs B 2 System Specifications B 2 Memory Modes B 3 Memory Mode Addresses B 3 I O Base Addresses for the Turbo Boards B 5 IRQ Values B 5 Power Requirements B 6 PC Operating Environment B 6 Obtaining EtherWORKS Driver Files B 7 Figures 1 Turbo Product Kit PN DE203 AA x 2 Turbo TP Product Kit PN DE204 AA xi 3 Turbo PLUS Product Kit PN DE205 AA xii 2 1 Removing the ...

Page 7: ... Tables 2 1 Shunt Connector Settings 2 9 2 2 Hardstrap Override for the Turbo Turbo TP and Turbo PLUS Boards 2 11 3 1 Setup Diagnostic Conventions 3 2 3 2 Default Settings 3 3 3 3 Custom Parameters 3 8 A 1 Fault Isolation By Symptom A 2 A 2 Error Messages A 6 B 1 LED Activity B 2 B 2 Memory Mode Addresses B 4 B 3 Electrical Parameters B 6 v ...

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Page 9: ...figure the Digital EtherWORKS 3 Turbo boards also referred to as Turbo board s or board in this manual The three Turbo boards and their connectors are as follows Turbo 10BASE2 ThinWire connector Turbo TP 10BASE T twisted pair connector Turbo PLUS 10BASE T 10BASE2 and 10BASE5 ThinWire twisted pair and AUI thick wire connectors To install the Turbo boards you need to understand the basic concepts an...

Page 10: ...causes and solutions Appendix B Provides system specifications and cabling requirements Manual Conventions This document uses the following conventions Convention Meaning Note A note contains information of special importance to the reader Caution A caution contains information to prevent damage to the equipment PN Part number A number in a black circle in text refers to the corresponding number i...

Page 11: ...e 3 Verify that you have the following components before proceeding Digital EtherWORKS 3 Turbo board Owner s manual Anti static packaging 3 inch micro diskette that contains the software device drivers setup utility and README texts T Connector supplied with the Turbo and Turbo PLUS boards only ix ...

Page 12: ...Figure 1 Turbo Product Kit PN DE203 AA LJ 02592 TI0 2 4 3 1 5 W 2 W 1 x ...

Page 13: ...Figure 2 Turbo TP Product Kit PN DE204 AA LJ 02621 TI0 2 4 3 1 W 2 W 1 xi ...

Page 14: ...Figure 3 Turbo PLUS Product Kit PN DE205 AA LJ 02623 TI0 2 4 3 1 5 W 2 W 1 ThinWire AUI ThickWire J3 6 xii ...

Page 15: ...g system as well as multivendor PC network operating systems through NDIS ODI and IPX compliant software device drivers Features The main features of the Turbo boards are as follows Supports Ethernet and IEEE 802 3 industry standards Provides shared memory architecture with dynamic buffer management to ensure maximum performance during heavy network traffic Provides driver and diagnostic programs ...

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Page 17: ...o your PC The only tool you need is either a flat head or Phillips head screwdriver For instructions on how to disassemble your PC to install the Turbo board refer to the documentation that came with your PC Note Before you begin make a back up copy of the diskette that came in the product kit 2 1 ...

Page 18: ...earth ground when working with these components 1 Remove any diskettes from the diskette drives 2 Set all power switches to O off 3 Unplug the power cord from the wall socket then disconnect the cord from the rear of the system unit 4 Unplug the keyboard connector from the rear of the system unit 5 Disconnect any option cables and the monitor cable from the rear of the system unit Note Note where ...

Page 19: ...6 Remove the screws from the rear of the system unit 7 Slide the cover toward the front of the system unit until the cover is free Figure 2 1 Figure 2 1 Removing the System Unit Cover LJ 01814 TI0 2 3 ...

Page 20: ...rbo board as follows Warning Ensure that there are no missing slot covers when you complete the installation 1 Remove the option slot cover from the slot you plan to use Figure 2 2 Figure 2 2 Removing the Slot Cover L J 0 0 4 6 2 T I 0 2 4 ...

Page 21: ...Place the board into the option slot Figure 2 3 a Firmly press the board into place until it is securely seated b Replace the screw on the slot cover Figure 2 3 Installing a Board L J 0 2 5 9 0 T I 0 2 5 ...

Page 22: ...tem unit Figure 2 4 Replacing the Cover LJ 01814 TI0A 4 Reconnect all cables and connectors a Plug the keyboard connector into the rear of the system unit b Connect any option cables and the monitor cable to the rear of the system unit c Connect the power cord to the rear of the system unit then plug the other end into the wall socket 2 6 ...

Page 23: ...on the Turbo boards The Turbo board connected to ThinWire The Turbo TP board connected to twisted pair The Turbo PLUS board connected to AUI thick wire use cable PN BNE4G xx where xx means cable length in meters When using an AUI cable connector be sure to tighten the two screws on the connector to lock the connector in place 2 7 ...

Page 24: ...Figure 2 5 Connecting to ThinWire Twisted Pair and ThickWire Ethernet L J 0 2 6 2 2 T I 0 Scaled 75 Turbo Turbo TP Turbo PLUS Scaled 75 Turbo PLUS 2 8 ...

Page 25: ...igure 3 in Product Kit Contents shows the shunt connector settings and also the AUI thick wire and ThinWire settings that are printed on the board Table 2 1 Shunt Connector Settings If You Want To Then Connect to a ThinWire or twisted pair Ethernet network Leave the top row of pins on the shunt connector open the default setting Connect to an AUI Ethernet network thick wire Leave the bottom row of...

Page 26: ... If a setting conflicts with a resource in the system the system may not operate correctly If this occurs you may need to use jumpers to cover either the W1 and or W2 posts to override the factory default settings This is called a hardstrap override Table 2 2 lists the available jumper selections Figure 2 6 shows the factory default Out position default jumper settings for W1 and W2 on the Turbo T...

Page 27: ...2 I O Base Address Mode In In 200h I O only no memory address assigned no IRQ assigned In Out 280h I O only no memory address assigned no IRQ assigned Out In EISA I O only no memory address assigned no IRQ assigned Out Out User defined from the NICSETUP utility or factory defaults 2 11 ...

Page 28: ...Turbo board as described in Chapter 3 To resolve bus conflicts 1 Turn off the PC power 2 Hardstrap the board by inserting one or both W1 and W2 jumpers on the Turbo board 3 Turn on the PC power and run NICSETUP to change the board setup to resolve the conflict 4 Select the Save Setup option to ensure that you save the setup parameters 2 12 ...

Page 29: ...5 Turn off the PC power Remove the W1 and or W2 jumpers see Figure 2 6 6 Turn on the PC power If the conflict is not resolved repeat the procedure 2 13 ...

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Page 31: ...tup options for up to four Turbo boards in a system When you run NICSETUP diagnostics make sure the RAMDIAG COM file is in the same directory When the Turbo and Turbo PLUS boards are connected to ThinWire it is necessary for the BNC T connector to be terminated with two 50 ohm terminators otherwise NICSETUP will display a Loopback Error message You will also receive Loopback Error messages if you ...

Page 32: ...et the system to the disk drive being used 3 Type NICSETUP at the DOS prompt An introductory window appears Follow the instructions on each succeeding screen to set up the Turbo board Setup Conventions The Turbo Setup Diagnostic utility uses the conventions listed in Table 3 1 Table 3 1 Setup Diagnostic Conventions If you want to Then Select an option or menu Highlight the option or menu and press...

Page 33: ...o Turbo TP and Turbo PLUS I O Base 300h Memory mode 2 KB Memory base D0000h Memory address range D0000 D07FFh IRQ Selection IRQ5 Fast bus Disabled 16 Bit bus Enabled Note If a Turbo board is set to use a setting that another installed board or resource uses your computer or other boards may not operate correctly when you boot the system If you do not know the settings for the other boards check wi...

Page 34: ...lity Memory mode The memory mode is the amount of actual memory utilized and owned by the NIC card There are three selections 2 KB 32 KB 64 KB In most cases it is recommended that the 2 KB mode be used leaving a maximum amount of high memory for other application programs Memory base The memory base address is the given memory address where the network interface board is located Only one device ca...

Page 35: ...her possible settings are IRQ10 IRQ11 or IRQ15 Fast_Bus If the bus clock speed is greater than the standard 8 33 MHz then enable the Fast_Bus parameter from the NICSETUP Custom Configuration menu Fast_Bus does not yield any performance improvements but allows the Turbo board to interoperate with a system with a fast bus A typical fast bus speed is 10 MHz 16 Bit transfers Tells the Turbo board that...

Page 36: ...configuration prior to running your system ECU software To set up the Turbo board for EISA mode perform the following procedure 1 Install the Turbo board in an EISA system 2 Insert the Turbo distribution diskette into the PC disk drive and set the default directory to the drive being used for example drive A 3 Type NICSETUP at the DOS system prompt then follow the screen instructions to display th...

Page 37: ...n now run the system ECU to add your Turbo board to the EISA system configuration Refer to your PC documentation for information on how to install a board using your system ECU If the board fails diagnostics with an FF error it is because the correct DEC20x0 CFG file was not used to configure the Turbo board Note It is not necessary to hardstrap the Turbo board for EISA mode operation Hardstrappin...

Page 38: ...roughput of this station Disabled Signal quality error check SQE When enabled transmissions are expected to be followed by an SQE heartbeat signal This is a network management feature Enabled Remote boot timeout1 Controls the time out period for attempting a remote boot operation 30 seconds Remote boot enable1 Determines whether the remote boot feature is enabled or disabled Disabled 1This feature...

Page 39: ...tion window appears Press Enter to confirm that you wish to change all the parameters to the default settings If you need to change one or more of the parameters from the current settings use the arrow key to highlight the parameter and press Enter The NICSETUP utility lists all the acceptable settings for the selected parameter To change the parameter use the arrow keys to highlight the appropria...

Page 40: ...ICSETUP To exit NICSETUP select the Exit option from the Main menu The following warning message appears Do you really want to quit Y N Press Y to exit NICSETUP or press any other key to return to the Main window Note If you do not Write Configuration Data or Write Default Data no information is updated to the Turbo board when you exit NICSETUP Once you have completed the NICSETUP utility procedur...

Page 41: ...ing device driver installation Refer to Appendix A if any problems occur during the installation Refer to the ERROR TXT file in the top level directory of the distribution diskette for a description of the error messages and the suggested corrective action If the error cannot be corrected contact your local Digital service representative for further assistance If you do not wish to execute the dia...

Page 42: ...RKS PROTOCOL INI CLIENT SERVER EWRK3 LAN EWRK3 DOS NET CFG RAMDIAG COM README TXT README TXT NDIS DOS Device Driver Installation Use the following procedures to install the NDIS driver in either a PATHWORKS or non PATHWORKS environment To change or view the Turbo board settings for example Memory range I O range or IRQ line required by your PC operating environment run the NICSETUP utility prior t...

Page 43: ...RKS NETSETUP will display the configuration parameters read from the PROTOCOL INI file Make sure the parameters match those of the Turbo board configuration By default the parameters will match those of the Turbo board unless you changed a setting in NICSETUP 5 The EtherWORKS 3 NDIS driver installation is complete Reboot the system NETSETUP will update your CONFIG SYS AUTOEXEC BAT PROTOCOL INI and...

Page 44: ...te 3 When prompted for the full pathname of the NDIS driver enter the following A NDIS DOS EWRK3 DOS 4 When prompted for the full pathname of the PROTOCOL INI stub file enter the following A NDIS DOS PATHWRKS 5 If the CONFIG SYS file is not updated automatically edit the file to install the PROTMAN SYS and EWRK3 DOS device drivers as follows DEVICE C PROTMAN SYS DEVICE C EWRK3 DOS 6 The EtherWORKS...

Page 45: ... D000 D07F frame E000 This line is used to exclude the default memory space of the Turbo board at D0000 to D07FF in 2K mode If the board is configured for 32K mode at the same memory base address add the following text to your CONFIG SYS file DEVICE C DOS EMM386 EXE x D000 D77F frame E000 Consult your memory manager documentation for further information Note If you receive an error message during ...

Page 46: ...ent To install the ODI client device driver 1 Create a subdirectory from which to execute the client driver Copy the files located in the directory A ODI CLIENT from the EWRK3 distribution diskette into this subdirectory and set the default to this directory The following assumes the root directory of the C disk drive is being used C MD NETWARE C CD NETWARE 2 Copy the necessary files from the EWRK...

Page 47: ...diskette into this directory C NETWARE COPY A ODI SERVER 3 Access the NetWARE server software C NETWARE SERVER 4 At the prompt install the device driver LOAD C NETWARE EWRK3 5 After answering the configuration questions bind the driver to the protocol stack IPX is used in this example BIND IPX EWRK3 Network Number Your choice Note When answering the configuration questions your responses must matc...

Page 48: ...hange the BOOT dlldepca exe line in STARTNET BAT to BOOT decnet dllewrk3 exe 5 Once this change is complete copy the DLLEWRK3 EXE driver from the distribution diskette PATHWRKS directory to the DECNET directory on your hard drive 6 For users of PATHWORKS version 5 0 or later select the EtherWORKS 3 Native Datalink menu option during NETSETUP to automate the installation Note Unlike the Native Data...

Page 49: ...diagnostics are normally executed prior to the driver being loaded to ensure the hardware is functional before connecting to the network If any of the diagnostic tests fail the driver will not load and the network connection cannot be made A diagnostic failure may be the result of an incorrect software or hardware installation a resource conflict or a defective board A 1 ...

Page 50: ...rd is not seated firmly Turn off power to the computer Remove and reinsert the board firmly into the option slot Figure 2 3 The Turbo board is conflicting with another device See the Resolving BUS Conflicts on ISA and EISA Systems section in Chapter 2 The system is on but nothing happens The amber LED is on for longer than 30 seconds The keyboard does not respond The Turbo board is preventing the ...

Page 51: ...inistrator or authorized service representative The software driver is not being installed properly Check that the Turbo board setup agrees with the software installation settings Check that the software installation syntax is correct in CONFIG SYS AUTOEXEC BAT or another system file The system does not remote boot The Turbo board is not configured for remote boot Run NICSETUP and ensure that the ...

Page 52: ...ected and terminated correctly at each end The twisted pair TP link is down signaled by the green LED being off on the Turbo TP Turbo PLUS board Verify that the twisted pair cable is connected and correctly attached to the HUB A straight through or cross over type of cable may be required The system is on but the network does not start The LED is off The network cables are loose or terminated inco...

Page 53: ...system administrator The system is on and displays Digital EtherWORKS 3 and a self test error message during system startup A possible problem exists with the Turbo board or the software is not installed correctly Refer to the Turbo board distribution diskette file A Error txt for more information and troubleshooting tips regarding the diagnostic error message Replace or reinsert the Turbo board a...

Page 54: ...users NET CFG for ODI users match the settings of the Turbo board Ensure there is no I O conflict that occurs when two boards live in the same I O space Try to hardstrap the board and use NICSETUP to program the board to live in another I O space Refer to the README file for details about how to hardstrap the board Refer to the Turbo board distribution diskette file A Error txt for more informatio...

Page 55: ...rbo board Use NICSETUP to view the board settings Refer to the Turbo board distribution diskette file A Error txt for more information and troubleshooting tips regarding the diagnostic error message Ensure there is no IRQ conflict that occurs when two devices want to use the same interrupt line Try to hardstrap the board and use NICSETUP to program the board to use another IRQ line continued on ne...

Page 56: ...led Queue Memory Page Register test failed Ensure network configuration file settings match the settings of the Turbo board Use NICSETUP to view the board settings Refer to the Turbo board distribution diskette file A Error txt for more information and troubleshooting tips regarding the diagnostic error message Ensure there is no memory conflict that occurs when two boards or software want to live...

Page 57: ...est failed CSR Transmit Not Empty bit failed CSR Receive Not Empty bit failed CSR Transmit Disable test failed CSR Receive Disable test failed Transmit Packet Size over 1514 Receive Packet Size over 1514 Transmit Packet Size is zero Receive Packet Size is zero Transmit Failure Receive Failure Transmit Timeout Receive Timeout Refer to the Turbo board distribution diskette file A Error txt for more ...

Page 58: ...ire coaxial port when present the board must be removed from the live network and the ThinWire connector properly terminated with a T connector and two terminators Without proper termination the Loopback or Full Duplex test will fail To test the TP port when present the board must have a valid link to a TP repeater The board that supports TP has a green LED that lights when the link to the TP repe...

Page 59: ... The major functional components on the Turbo board include the following Digital EtherWORKS 3 Turbo bus interface and support registers Ethernet network protocol controller MAC Ethernet media transceiver 128 KB Network buffer RAM 32 KB Diagnostics and network remote boot firmware ROM optional Unique Ethernet address ROM Non volatile electrically erasable memory B 1 ...

Page 60: ...Turbo PLUS 2 Self test or traffic TP Link Amber Green System Specifications This section lists the system specifications for the Digital EtherWORKS 3 Turbo board Memory modes Memory mode addresses I O base addresses IRQ lines Power requirements PC operating Environment Note Default settings are signified by an asterisk B 2 ...

Page 61: ...000 to C7FFF range may cause a conflict with some system video adapters Likewise selecting a memory mode address in the F0000 to FFFFF range may cause a conflict with the system area of some PCs In both cases it is recommended that you select an address in the C8000 to EFFF range The memory mode addresses for the Digital EtherWORKS 3 Turbo boards are listed in Table B 2 B 3 ...

Page 62: ...0 B07FF B0800 B0FFF B1000 B17FF B1800 B1FFF B2000 B27FF B2800 B2FFF B3000 B37FF B3800 B3FFF C0000 C07FF C0800 C0FFF C1000 C17FF C1800 C1FFF C2000 C27FF C2800 C2FFF C3000 C37FF C3800 C3FFF D0000 D07FF D0800 D0FFF D1000 D17FF D1800 D1FFF D2000 D27FF D2800 D2FFF D3000 D37FF D3800 D3FFF E0000 E07FF E0800 E0FFF E1000 E17FF E1800 E1FFF E2000 E27FF E2800 E2FFF E3000 E37FF E3800 E3FFF F0000 F07FF F0800 F0...

Page 63: ...ach I O address range takes up 1fh location 100H 200H 300H1 120H 220H 320H 140H 240H 340H 160H 260H 360H 180H 280H 380H A0H 2A0H 3A0H 1C0H 2C0H 3C0H 1E0H 2E0H 3E0H EISA1 1EISA mode is a slot dependent I O address range IRQ Values The IRQ values for the Digital EtherWORKS 3 Turbo boards include the following 5 10 11 15 B 5 ...

Page 64: ...A 0 30 A 1 CMOS Thick Wire 9 5 W 0 7 A 0 5 A 1 CMOS PC Operating Environment The operating environment for the Digital EtherWORKS 3 Turbo boards is as follows Temperature at sea level 10 C to 40 C 50 F to 104 F Relative humidity 10 to 90 noncondensing Radiated emissions FCC Class B VDE Class B Caution When adding any boards to your computer verify that the combined power wattage required for all b...

Page 65: ...dos network 4 Select the image mode ftp i 5 Enter the command ftp get on the ethwrks3 zip file which contains all the driver files 6 Enter the command ftp get on the etherworks3 dd Z file which contains the SCO UNIX driver files To obtain EtherWORKS software driver files from CompuServe 1 Select the DECPCI GO DECPCI conference to enter the LAN Controllers library 2 Retrieve the latest version of t...

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