ENGLISH
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TROUBLESHOOTING
Before contacting the Service Department, check that the area of
use of the decoder is covered by the digital terrestrial signal and
that your antenna receives the signal correctly.
When an incident occurs, consult the table below before requesting
service to identify the cause of the problem. A simple control or
adjustment by the user is sometimes sufficient to solve the problem
and restore proper operation. The most common drawbacks are
generally connected to the cable connection. If none of the actions
listed in the table help you solve the problem, log on to
www.digiquest.it and you will be guided quickly to solve the
problem, thanks to the different possibilities that will be offered to
you (available updates, online chat, form for assistance request).
Register now on the official website at www.digiquest.it/registrazione.html
Never open the receiver, danger!
Opening will automatically void
the warranty.
Do not switch on
Check that all connections have been made correctly and are
securely plugged in.
Check cable integrity.
Try using the TV remote control.
Odour (smell) of burnt
Disconnect the decoder from the outlet and contact service
immediately.
The decoder does not find channels
If you are using a directional antenna, make sure that it is oriented
towards a STB-T transmitter and positioned correctly.
Make sure that you can receive the digital terrestrial signal in your area.
It is recommended to use a standard external antenna that normally
has better features than a portable internal antenna.
Check the cable coming from the antenna and connections.
Replace the partitions or place a line amplifier.
Contact an antennist technician.
Pictures on the screen appear split (framed)
The decoder needs good signal quality for proper operation.
