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The picture format in the Picture > Video Format menu has not
been set according to the TV's characteristics. Try another format.
No sound heard
Check the HDMI or SCART connection.
Check whether the Mute function is activated. Use the decoder or
TV remote control to turn it off.
Make sure the volume of your decoder or TV is high enough. Press
the volume buttons on the decoder or TV remote control to adjust.
Check that the decoder is properly connected to your TV or audio
system.
Some connections to the decoder may have been "loose".
Try disabling the CEC function on both the TV and the set-top box.
Channel loss or decoder block. Deleting channel or FAV lists
Exclude all automatic updates
and resume automatic channel
tuning.
The inserted USB memory is not recognized
Not all USB devices are compatible. It is recommended to use
powered HDDs that are equipped with their own power supply.
Compatibility with large capacity USB devices is not guaranteed; if
problems arise, we recommend that you run a partition or use a
smaller capacity HDD.
Note:
The manufacturer is not responsible for any damage or loss
of data.
Some files are not recognized
The manufacturer cannot guarantee the playback of the files even
though the extension is supported: this depends on the codec used,
the data bit rate and the resolution. The codecs can only be
updated by the manufacturer of the main board, not by the
software.
The decoder or TV turns itself off
As required by recent European energy saving regulations, this
decoder will
AUTOMATICALLY TURN OFF
3 hours after the last
operation, TVs after 4 hours (autostandby).
NOTE
: you can disable
this function in the relevant menus.
