PDN
PACK
Field Manual
www.portablessupport.com
10
CONNECTIVITY
Problem/
Symptom
Possible
Cause
Verification
Possible
Corrections
Device is not connecting to gateway
Line of
service is
not active
Confirm with chosen
cellular provider that line
of service is active on an
eligible rate plan.
Activate line of service on
an eligible rate plan.
Hidden
network
SSID
Contact Administrator
of device to verify
configuration.
If configured in this manner,
Administrator will need to
provide SSID and logon info.
WiFi slow
or not
connected
WiFi is disconnected for
security reasons. Wireless is
slow due to low bandwidth
or transmission of large
data files.
Connect device to LAN
port with Ethernet cable
provided in accessory bag.
Gateway is
not getting
power
Observe status lights
on gateway. If Power Button
light is not “ON”, gateway is
not getting power.
If Power Button light is not
on, see power system
troubleshooting section.
Poor signal or slow
connection
Low
antenna
signal
strength
Open backpack and check
signal strength LED through
gateway inspection window.
See gateway service
manual for LED signal
strength definitions.
If possible, move the PDN
to a location with better
signal. If hardline/ISP
Internet is available connect
the Ethernet cable from
hardline/ISP to WAN port.
Detailed Troubleshooting Guide
