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PDN

PACK

Field Manual

www.portablessupport.com

16

12-MONTH MAINTENANCE LOG

DATE

INITIALS

INSPECTION NOTES / COMMENTS

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Summary of Contents for PDN PACK

Page 1: ...1 877 524 0430 PDNPACK Field Manual FIELD MANUAL ...

Page 2: ...etting to Know Your PDN 4 5 General Use 6 Quick Start Guide 7 Storage 7 Transport 7 Cleaning 7 Monthly Maintenance Checks 8 Troubleshooting 9 Detailed Troubleshooting Guide 10 12 Warranty 13 Service 13 Important Safety Measures Warnings 14 12 Month Maintenance Log 15 19 Read entire Field Manual before using your PDN ...

Page 3: ...ack We are committed to supporting your PDN communication needs Sincerely DH Wireless Solutions Welcome WHAT S INSIDE PAGE Power Button Data Port Ethernet 110 120V AC Input Battery Meter Antenna AGM Battery Cellular Gateway Field Manual WHAT S INCLUDED Wireless gateway with wide ranging WiFi and GPS Critical communications antenna Portable rugged and outdoor ready backpack AGM Battery for up to 18...

Page 4: ...PDNPACK Field Manual www portablessupport com 4 10 ON Battery Meter 60 100 GETTING TO KNOW YOUR PDN 9 1 2a 2 3 3 4 4 5 6 7 8 8 3a ...

Page 5: ...he PDN 4 Cable Pouch Stores cables 5 Field Manual Detailed PDNPACK use instructions stored within Cable Pouch 6 Spine Custom designed rugged chassis that houses internal components 7 Antenna Low profile enables critical communications 8 Battery Meter On demand battery status indicator 9 Cellular Gateway Enables wireless connectivity See your gateway specifications for more details Internal Compone...

Page 6: ...s WAN IN to connect alternate Internet source e g modem gateway or satellite to the PDN Use as LAN OUT to provide a wired Internet connection to switches routers network extenders and other devices as well as a wired connection to the PDN s embedded Cellular Gateway GUI for configuration changes and gateway status Battery Meter Battery Meter will indicate charge when ON button is pressed Note Your...

Page 7: ...plugged in via AC Power Cord with Power Button ON while in storage Transport Your PDN is TSA friendly and suitable for carry on When traveling by airplane cut power to the PDN by pressing the Power Button WARNING To reduce risk of injury or electric shock press Power Button to cut power to unit and unplug unit before cleaning Cleaning While the PDNPACK is rugged and made for outdoor use it may req...

Page 8: ... With backpack open ensure Cellular Gateway adequately boots by checking status lights via gateway viewing window see 9 on page 4 Note Status light availability is based upon your selected gateway model 5 After the gateway has connected to the cellular network log your device s into the available PDN WiFi network using your unique credentials 6 Once logged in access the Internet making sure you ca...

Page 9: ...o ensure a tight fit Contact DHWS for information regarding PDN remote updates or other maintenance needs If you are experiencing ongoing issues with your PDN or would like to order parts contact DHWS at 877 524 0430 option 3 For online support ticketing or incident reporting visit www portablessupport com TROUBLESHOOTING 1 If unit fails to power up check the Battery Meter to ensure battery is suf...

Page 10: ...for security reasons Wireless is slow due to low bandwidth or transmission of large data files Connect device to LAN port with Ethernet cable provided in accessory bag Gateway is not getting power Observe status lights on gateway If Power Button light is not ON gateway is not getting power If Power Button light is not on see power system troubleshooting section Poor signal or slow connection Low a...

Page 11: ...eway Gateway power is not connected Check LED on gateway The power LED should be on when power is above 9 volts If LEDs are off gateway is not getting power Remove PDN spine from backpack to ensure gateway power cable is connected firmly into back of gateway and into the wire harness connector Fuse is blown Remove PDN Spine from backpack and open Open black rubber cover on fuse holder connected to...

Page 12: ... open Open black rubber cover on fuse holder connected to battery charger Remove fuse and verify center strip is intact Replace the fuse with a mini blade fuse of same amperage rating printed on top of fuse Battery must be replaced Determine if battery is accepting charge Measure voltage with a voltmeter Plug into charger and measure again Determine if voltage increases within one minute If voltag...

Page 13: ...eway with up to six cables There will be enough slack to carefully access the internal components 3 Inspect internal components for damage especially to the battery casing ensuring that no wires are damaged or separated from the conductor blocks leaving them exposed 4 Verify all components are secure including the gateway 5 Replace spine taking care to route the antenna cable loop in a manner that...

Page 14: ... avoid unnecessary moisture and dust intrusion Do not store additional items in the backpack as it may cause signal interference Manufacturer s safe operating temperature range is 22 158 F 30 70 C Do not use in direct sunlight or extreme temperatures for extended periods of time as this may negatively affect internal components To reduce risk of injury or electric shock push Power Button to OFF an...

Page 15: ...15 877 524 0430 PDNPACK Field Manual 12 MONTH MAINTENANCE LOG DATE INITIALS INSPECTION NOTES COMMENTS ...

Page 16: ...PDNPACK Field Manual www portablessupport com 16 12 MONTH MAINTENANCE LOG DATE INITIALS INSPECTION NOTES COMMENTS ...

Page 17: ...17 877 524 0430 PDNPACK Field Manual 12 MONTH MAINTENANCE LOG DATE INITIALS INSPECTION NOTES COMMENTS ...

Page 18: ...PDNPACK Field Manual www portablessupport com 18 12 MONTH MAINTENANCE LOG DATE INITIALS INSPECTION NOTES COMMENTS ...

Page 19: ...19 877 524 0430 PDNPACK Field Manual 12 MONTH MAINTENANCE LOG DATE INITIALS INSPECTION NOTES COMMENTS ...

Page 20: ...PDNPACK Field Manual www portablessupport com 20 175 Hill Brady Road Battle Creek MI 49037 877 524 0430 www dhm2m com Digital Highway Inc ver PFM2011 ...

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