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877.524.0430
PDN
PACK
Field Manual
WARRANTY
Your PDN includes a comprehensive support services and limited
warranty plan . See your service plan for details or contact DHWS at
www .portablessupport .com or 877 .524 .0430, option 3 .
WARNING
To reduce risk of injury or electric shock, press
Power Button to cut power to unit . Unplug unit before servicing .
SERVICE
The following steps are only to be attempted by a trained professional . The PDN
is built to withstand significant drop impacts . However, if you suspect the unit
has sustained a notable impact event, the following inspection is advised
before powering on .
1 . Open the backpack to ensure the service spine is intact .
2 . Note that the antenna will be attached to the gateway with up to six
cables . There will be enough slack to carefully access the internal
components .
3 . Inspect internal components for damage, especially to the battery
casing, ensuring that no wires are damaged or separated from the
conductor blocks, leaving them exposed .
4 . Verify all components are secure, including the gateway .
5 . Replace spine, taking care to route the antenna cable loop in a manner
that avoids crimping .
6 . If everything appears intact, press Power Button to “ON”, observing LED
functionality and the Battery Meter . Ensure Cellular Gateway properly
boots by checking status lights .
Note: If service is required on any internal components, contact DHWS for details. If you
are experiencing regular issues with your PDN or would like to order parts, contact us
at 877.524.0430, option 3. For online support ticketing or incident reporting, visit
www.portablessupport.com. Refer to your “My PDN” sheet for more information
.
