SIRIUSi-XHS®
TECHNICAL REFERENCE MANUAL
2.7. Troubleshooting
If your SIRIUSi-XHS® device is not found by DewesoftX® :
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If you did not restart Windows after the software installation, restart now
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Make sure that you have started DewesoftX® version Release Candidate 2020.2, Development
2021.1 or higher
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Make sure that the external power supply is connected and okay
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Disconnect the network cable and reconnect it. If this does not work, try to connect the network
cable to another Ethernet port of your PC
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Try to restart DewesoftX®
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Try to restart the PC
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