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116035-01J
44
TROUbLEShOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol
-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
POSSIBLE CAUSE
1. Metal expanding while
heating or contracting
while cooling
1. Residues from manufac
-
turing processes and logs
curing
1. Gas leak.
See Warn-
ing statement at top of
page
2. Control valve defective
1. Flame impingement on
logs and burner
2. Gas leak.
See Warn-
ing statement at top of
page
1. Improper log placement
2. Air holes at burner inlet
blocked
3. B u r n e r f l a m e h o l e s
blocked
4. Improper venting or ex
-
cessive blockage
5. Excessive amounts of
embers and pan material
1. Battery is not installed or
battery is power is low
OBSERvED PROBLEM
Fireplace produces a click
-
ing/ticking noise just after
burner is lit or shut off
Slight smoke or odor during
initial operation
Gas odor even when control
knob is in OFF position
Glass soots
Dark residue on logs or
inside of fireplace
Remote does not function
REMEDY
1. This is normal with most fireplac
-
es. If noise is excessive, contact
qualified service person
1. Problem will stop after a few
hours of operation
1. Locate and correct all leaks
(see
Checking Gas Connec-
tions
, page 29)
2. Replace gas control valve
1. Adjust the log set that the flame
does not excessively impinge
on log surfaces
2. Inspect the opening at the base
of the burner to see that it is
NOT packed with any type of
material
1. Properly locate logs (see
In-
stalling Logs, Lava Rock, and
Glowing Embers
, page 31)
2. Clean out air holes at burner
inlets, Periodically repeat as
needed
3. Remove blockage or replace
burner
4. Have the vent system inspect
-
ed, including the termination
cap. Remove any restrictions
or blockage
5. Clear excess embers from
around the rear main ports.
Use a minimum of one layer
of smaller ember pieces to
achieve the best glowing effect
over the visible areas
1. Replace 12-volt battery in hand-
held remote control