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113110-01H
30
TROUBLESHOOTING
WARNING: Turn off and unplug fireplace and let cool before
servicing. Only a qualified service person should service and repair
fireplace.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
POSSIbLE CAUSE
1. Ignitor electrode not con-
nected to ignitor cable
2. Ignitor cable pinched or
wet
3. Broken ignitor cable
4. Bad piezo ignitor
5. Ignitor electrode posi-
tioned wrong
6. Ignitor electrode broken
1. Gas supply turned off or
equipment shutoff valve
closed
2. Control knob not in PILOT
position
3. Control knob not pressed
in while in PILOT position
4. Air in gas lines when in
-
stalled
5. Depleted gas supply (pro-
pane/LP only)
6. ODS/pilot is clogged
7. Gas regulator setting is not
correct
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched
by any metal or tubing.
Keep ignitor cable dry
3. Replace ignitor cable
4. Replace piezo ignitor
5. Replace pilot assembly
6. Replace pilot assembly
1. Turn on gas supply or open
equipment shutoff valve
2. Turn control knob to PILOT
position
3. Press in control knob while
in PILOT position
4. Continue holding down con
-
trol knob. Repeat igniting op-
eration until air is removed
5. Contact local propane/LP
gas company
6. Clean ODS/pilot (see
Clean-
ing and Maintenance
, page
28) or replace ODS/pilot
assembly
7. Replace gas regulator
ObSERVED PRObLEM
When ignitor button is pressed,
there is no spark at ODS/pilot
When ignitor button is pressed,
there is spark at ODS/pilot but
no ignition